Customer Service, Data Entry, Receptionist
Resume:
BONNIE L. SMITH
407-***-**** – Cell
****************@*******.***
Highly motivated, and results-oriented professional. Combining extensive organizational, customer service and communication verbal and written skills. Multi-tasking. Data Entry. Extensive Office/Clerical/Front Desk Receptionist Skills. Independent judgment skills. Ability to prioritize daily work tasks, work alone or as part of a team. Knowledgeable in MS Word, MS Outlook, Office Suite and Atlas Programs, TS4240 Cash Management System Cash Register. Familiar with Medical Terminology and Short Term Disability coding. Adaptable in work performance and work requirements with little notice. Required overtime acceptable. Not Spanish speaking.
EXPERIENCE:
December 2013 – February 2014
HomeCare Connect
Maitland, FL
Clinical Care Coordinator (Work Comp)
Computer Data Input
Coordinating and managing health care services through telephonic
communication with providers and adjusters to secure timely return
to work status.
August 2009 – January 2013
Private Duty for Personal Friend
Caring for elderly couple until their passing
4/24/2006 – 5/14/2009
Home Health Corp/America
604 Courtland Street
Orlando, FL 34804
Staffing Coordinator/Customer Service Rep/Clerical
Liaison between MD, staff and patients
Clear, concise and professional interviewing and documentation
Excellent verbal skills
Email communication
Accessing needed resources via internet
Data Entry, multi-line telephones, customer service, filing, problem solving, complete professionalism when communicating with difficult clients or different types of personalities.
HR duties- testing and orientation of new employees, background checks
Maintaining personnel records on monthly basis with reminders to employees of license expiration dates, needed medical physicals, etc. and follow up on results.
Assisting Executive Director with weekly conferences, memos, communications to staff.
09/06/2005 – 04/24/2006
HDI Direct, Inc (Contract Position)
Lake Lynda Drive
Orlando, FL
Telephonic Call Center/Customer Service
Data entry of all pertinent information from telephonic interviews, insurance carriers, employers and physicians for potential return to work planning and assistive devices possibly needed.
Clear, concise and professional documentation skills
Working independently with little supervision needed and ability to prioritize all work tasks.
1/11/1999 – 2/28/2005
CNA-The Hartford Insurance Co.
2599 Lucien Way
Maitland, FL
Intake Coordinator/Customer Service Rep
Customer Service, telephones
First contact with claimants filing for disability
Computer data entry of 5 screens of information via telephone interviews
Independent judgment skills, ability to prioritize daily
work tasks.
Clear, concise and professional documentation
Excellent verbal skills
Verification of information from medical doctor, and employer for accommodations available for employee to return to work.
Email communication
EDUCATION:
Falls Church High School - Falls Church, Virginia - Diploma
Orlando Vo-Tech - Orlando, FL - Nursing Degree
SALARY REQUIREMENTS: to be discussed with employer
REFERENCES:
Nicole Johnson – Department Manager – Home Health Corp
Sandra Roberson – Office Manager – Hartford Insurance Co
475 Ft. Collins Court
Ocoee, Florida 34761
407-***-**** - Cell
****************@*******.***
Contact this candidate