Computer Operator Network
Resume:
MARVIN L. SCOTT
Waldorf, MD 20603
CERTIFICATIONS: Sec+, CCENT
SECURITY CLEARANCE: SECRET
EXPERIENCE
FDIC Arlington, Va (NOV. 2008---Present)
Joined FDIC NOC in November of 2008 as Network Analyst as a contractor through SRA, INC.. Responsible for the following duties:
1)Resolve issues reported to the NOC from multiple sources including Remedy trouble tickets, phone calls, and automated alerts.
2)Monitor network circuits, nodes, and services for interruptions Communicate network and server status, outages and interruptions to ISC management through scheduled and exception reporting Manage daily operation of Cisco routers and switches in the FDIC Network.
3)Resolve critical system issues on a 24x7 basis including notification and coordination across organizations.
4)Implement network changes and upgrades as directed by Network Engineering
5)Administer enterprise systems monitoring capabilities and gather metrics to ensure compliance with established SLA’s.
6)Other tasks as assigned by NOC management
U.S. Customs and Border Protection Springfield, Va (JAN. 2006---NOV. 2008)
Joined U.S. CBP in January of 2006 as Communications Technician contractor through Apogen Technologies Co. Responsible for the following duties:
1)In a team environment, provide support and troubleshooting in the area of Network Communications
2)Use CISCO IOS to diagnose/troubleshoot/implement fixes to devices in the network (CISCO Routers, CISCO/CATALYST Switches, etc.).
3)Monitor leased-line, ATM, Frame-Relay, Peerless IP, Point-to-Point communications networks and troubleshoot/diagnose problems.
4)Provide troubleshooting assistance in a tier II environment to Help Desk technicians and other support teams.
5)Isolate communications issues and, if necessary, initiates service calls to outside vendors or service providers.
6)Using trouble-ticketing application, maintains records on downtimes, outages, changes, updates, and repairs.
7)Generate reports to notify management of unscheduled network outages
VISA USA McLean, Va (FEB. 2003---March 2005)
TECHNICAL OPERATIONS ANALYST- Joined VISA USA in February of 2003 as Technical Operations Analyst contractor through Baldwin Forrester & Co. Inc. Responsible for the following duties: 1) Ensure endpoint preparedness and connectivity for any new endpoints or upgrades/changes to existing endpoints in the U.S. 2) Participate in diagnostic troubleshooting to resolve customer and system problems for both production and test environments. 3) Also provide internal support to other Customer Service and Support organizations in areas of message processing, file delivery support, endpoint software management, and endpoint connectivity and configurations.. 4) Create/change/update communications configurations to support projects to move network infrastructure from legacy systems (hardware and software) to TCP/IP environment.
MARVIN L. SCOTT
FEDERAL RESERVE BANK RICHMOND, Va (FEB. 2002---JULY 2002)
NETWORK CONTROL ANALYST- Joined Federal Reserve Bank in February of 2002 as Network Control Analyst contractor through APEX Systems Inc. Responsible for the following duties: 1) Monitor data communications network by reviewing diagnostic information, reviewing utilization information, and reviewing performance information. 2) Resolve communication problems (e.g. outages, improper performance, equipment failure.) by receiving problem reports from Help Desk, tracing back communication paths, utilizing network monitoring tools, operating diagnostic and test equipment, and issuing network operating commands. 3) Communicate with various telcos and vendors to support/repair/maintain network equipment on local campus as well as remote sites in WAN. 4) Use trouble ticketing software to provide managers, customers, and Help Desk status of Network problems/issues. 5) Provide 2nd level and off-hours support to remote sites supported by WAN. 6) Use CISCO IOS to diagnose/troubleshoot/implement fixes to devices in the network (CISCO Routers, CISCO/CATALYST Switches, etc.).
FIRST WORLD COMMUNICATIONS ANAHEIM, Ca (AUG. 1999---OCTOBER 2001)
NETWORK CONTROL ANALYST- Joined First World in August of 1999 as Network Control Analyst. Responsible for the following duties: 1) Monitor data communications network by reviewing diagnostic information, reviewing utilization information, and reviewing performance information. 2) Resolve communication problems (e.g. outages, improper performance, equipment failure.) by receiving problem reports from Help Desk, tracing back communication paths, utilizing network monitoring tools, operating diagnostic and test equipment, and issuing network operating commands. 3) Communicate with various telcos and vendors to support/repair/maintain network equipment on local campus as well as remote sites in WAN. 4) Use trouble ticketing software to provide managers, customers, and Help Desk status of Network problems/issues. 5) Provide 2nd level and off-hours support to remote sites supported by WAN. 6) Provide support/coordination to various vendors/engineers when installing or upgrading equipment in LAN/WAN environment. 7) Troubleshoot/maintain DMS500 telephone switch.
8) Use CISCO IOS to diagnose/troubleshoot/implement fixes to devices in the network (CISCO Routers, CISCO/CATALYST Switches, etc.).
HOME SAVINGS of AMERICA IRWINDALE, Ca (DEC. 1996---AUG 1999)
NETWORK CONTROL ANALYST- Joined Home Savings in December of 1996 as Network Control Analyst. Responsible for the following duties: 1) Monitor data communications network by reviewing diagnostic information, reviewing utilization information, and reviewing performance information. 2) Resolve communication problems (e.g. outages, improper performance, equipment failure.) by receiving problem reports from Help Desk, tracing back communication paths, utilizing network monitoring tools, operating diagnostic and test equipment, and issuing network operating commands. 3) Communicate with various telcos and vendors to support/repair/maintain network equipment on local campus as well as remote sites in WAN. 4) Use trouble ticketing software to provide managers, customers, and Help Desk status of Network problems/issues. 5) Provide 2nd level and off-hours support to remote sites supported by WAN. 6) Provide support/coordination to various vendors/engineers when installing or upgrading equipment in LAN/WAN environment. 7) General support of large SNA WAN and LAN environments. 8) Use CISCO IOS to diagnose/troubleshoot/implement fixes to devices in the network (CISCO Routers, CISCO/CATALYST Switches, etc.).
MARVIN L. SCOTT
IBM NMC/BOEING LONG BEACH,Ca. (JUNE 1998-JAN. 1999)
NETWORK CONTROL ANALYST- Started working in Boeing for IBM managed NMC in June of 1998. This is the 2nd level Network Management Center for Boeing’s WAN and LAN environments. This is a team environment and includes the following responsibilities: Monitor data communications network by reviewing diagnostic information, reviewing utilization information, reviewing performance information, and utilizing Network monitoring tools (e.g. SUNNET MANAGER, SPECTRUM). 2) Resolve communication problems (e.g. outages, improper performance, equipment failure) by receiving problem reports from Solution Center, tracing back communication paths, utilizing network monitoring tools, operating diagnostic and test equipment, and issuing network operating commands. 3) Communicate with various telcos and vendors to support/repair/maintain network equipment on local campus as well as remote sites in WAN. 4) Use trouble ticketing software to provide managers, customers, and Solution Center status of Network problems/issues. 5) Provide 2nd level and off-hours support to remote sites supported by WAN. 6) Provide support/coordination to various vendors/engineers when installing or upgrading equipment in WAN/LAN environment. 7) General support of large SNA WAN and LAN environments. 8) Use CISCO IOS to diagnose/troubleshoot/implement fixes to devices in the network (CISCO Routers, CISCO/CATALYST Switches, etc.).
CIGNA HEALTHCARE GLENDALE, CA (MAY 1993-DEC 1996)
SENIOR NETWORK CONTROL ANALYST- Joined Cigna in May of 1993 as Senior Network Control Analyst. Responsible for the following duties: 1) Monitors data communications systems by reviewing diagnostic information, reviewing utilization information, reviewing performance information. 2) Solves communication systems problems by receiving problem reports from the Help Desk, tracing back communication paths, operating diagnostic and test equipment, utilizing network monitoring equipment, issuing network operating commands. 3) Provide network management reports by gathering information available from the various network facilities. 4) Install and test any network hardware in the various sites in SNA WAN. 5) Evaluate/Test and recommend new hardware as well as upgrades to existing hardware in WAN. 6) Work closely with PC/LAN group to accommodate needs of end uses on the network. 7)Represent Data Communications Department on projects with user community. 8)
Use CISCO IOS to diagnose/troubleshoot/implement fixes to devices in the network (CISCO Routers, CISCO/CATALYST Switches, etc.).
ALLIED-SIGNAL-TORRANCE,CA (OCT 1992-MAY 1993)
Telecomm Analyst II - Hired as Telecomm Analyst in October of 1992. Required to perform the following functions and responsibilities: 1) Troubleshoot and perform minor/major repairs on data communications equipment. 2) Analyze and resolve technical problems associated with network. 3) Install communication equipment for all nodes that are “owned” by our NCP. 4) Monitor equipment and transmission facility performances. 5) Interact with various vendors to negotiate repairs and/or maintenance of communications equipment. 6) Work closely with PC/LAN group to accommodate needs of end users on the network. 7) Work closely with Help Desk to respond to problems that end users experience. 8) Responsible for evaluating and recommending various upgrades to network hardware. 9) Represent Telecomm Department on projects with user community.
Design token ring network using IBM 3174 controller as remote gateway for in Mexicali, Mexico. I also designed backup architecture for this node.
Planned and coordinated data/voice cabling scheme that is used in Mexicali, Mexico location.
NESTLE USA-GLENDALE,CA (Dec 1990-Oct. 1992)
Telecommunications Tech. - Hired as Senior Telecomm Tech in December of 1990.
Required to perform the following functions and responsibilities: 1) Troubleshoot and perform minor/major repairs on data communications equipment. 2) Analyze and resolve technical problems associated with network. 3) Install data communications equipment corporate wide. 4) Monitor equipment and transmission facility performance . 5) Interact with vendors and telcos to negotiate repairs and/or maintenance of network equipment/facilities. 6) Work with PC/LAN department to accommodate needs of end users on network (e.g. MACs, workstation installs, cable pulls). 7) Work with Help Desk to provide 2nd level support for network related issues.
Supported Nestle Sales Offices across the USA
Developed reports and database info used in Telecomm group as well as by management.
Supported and maintained token ring access to campus LAN via IBM MSAUS, CAUS, and LAMs.
MARVIN L. SCOTT
CIGNA HEALTHCARE-GLENDALE, CA ( Jan.1988-Dec.1990)
Communications Network Analyst - Hired as a computer operator on IBM 4381 system.
Responsible for daily production, backups, and file maintenance. Must interact with users for file availability and any network problems after 5:00 p.m.
In October of 1989 promoted to Communications Network Analyst I because of demonstrated ability and potential. Responsible for the following duties: 1) Monitor data communication network by reviewing diagnostic information, reviewing utilization information, reviewing performance information. 2) Resolve network problems by receiving reports by Help Desk, tracing back communications paths, operating diagnostic and test equipment, and issuing network operating commands. 3) Provide network management reports by gathering information available from the various network communications facilities. 4) Test and install network hardware in the SNA WAN.
SMART & FINAL IRIS-VERNON,CA (OCT. 1987-JAN. 1988)
COMPUTER OPERATOR- Hired as a computer operator in dual IBM 4341 systems.
Responsible for daily production, backups, and file maintenance. Interact with users with network problems and file availability.
FIRST COLONY LIFE INSURANCE- LYNCHBURG,VA (JAN . 1985-SEP. 1987)
COMPUTER OPERATOR- Hired as a computer operator in dual IBM 3091 systems.
Responsible for daily production, backups, and file maintenance. Interact with users with network problems and file availability. Troubleshoot and maintain SNA network for user accessibility during off-shift hours.
THE LANE COMPANY- ALTAVISTA,VA (SEP . 1979-JAN. 1985)
COMPUTER OPERATOR- Hired as a computer operator in dual IBM 3091 systems.
Responsible for daily production, backups, and file maintenance. Interact with users with network problems and file availability. Troubleshoot and maintain SNA network for user accessibility during off-shift hours.
MARVIN L. SCOTT
MARVIN L. SCOTT
EXPERIENCE SHEET
HARDWARE:
AT&T PARADYNE DSUs 7 YEARS
IBM DSUs AND MODEMS 7 YEARS
GDC DSUs AND MODEMS 7 YEARS
MICOM MODEMS AND LDMs 7 YEARS
HAYES MODEMS 7 YEARS
VARIOUS MUXES 7 YEARS
CISCO ROUTERS 8 YEARS
CISCO/CATALYST Switches 8 YEARS
BAY NETWORK ROUTERS 6 YEARS
BAY NETWORK HUBS 5 YEARS
CABLETRON HUBS 4 YEARS
IBM MSAUS,CAUS,AND LAMS 7 YEARS
IBM 3X74 CONTROL UNITS 8 YEARS
MEMOREX 1X74 CONTROL UNITS 4 YEARS
IBM 37X5 FEPs 6 YEARS
VARIOUS 3270 CRTS AND PRINTERS 9 YEARS
VARIOUS LINE DRIVERS,SPLITTERS, AN AB BOXES 8 YEARS
FLUKE,SNIFFER,AND VARIOUS LAN TESTERS 4 YEARS
CABLE:
TYPE -1 CABLE 6 YEARS
TWINAXIAL CABLE 6 YEARS
COAX CABLE 9 YEARS
UTP (CAT-3,CAT-5) CABLE 6 YEARS
FIBER (FDDI) 6 YEARS
110 & 66M PUNCH BLOCKS 8 YEARS
VARIOUS PATCH PANELS,BALUNS,ETC… 8 YEARS
SOFTWARE:
CICS 13 YEARS
VTAM 13 YEARS
NETVIEW 10 YEARS
VARIOUS 3270 EMULATION 8 YEARS
VARIOUS 5250 EMULATION 6 YEARS
ATTACHMATE SNA GATEWAYS 6 YEARS
SPECTRUM 5 YEARS
PROCOMM PLUS 5 YEARS
AT&T 6800 COMSPHERE NMS 5 YEARS
HP OPENVIEW 3 YEARS
SUNNET MANAGER 3 YEARS
NETCOOL 1 YEAR
OPTIVITY 1 YEAR
IBM SNA Architecture 15 YEARS
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