entry level Business analyst

GBENGA AGBOOLA

**** ***** *****, ****** ***, TX *5068 469-***-**** *******@*****.***

PROFESSIONAL SUMMARY

An experienced and detail oriented analyst with strong technological and accounting skills, able to prioritize and multi-task with efficiency to accomplish projects in a timely manner.

SKILLS

Expert in the use of Microsoft Excel and other Microsoft Office applications in the manipulation and analysis of large volume of data

Experienced in the use and configuration of the SAP Financial and Controlling Module

Proficiency with accounting principles and procedures and use of accounting software’s

Experience in SDLC full life cycle like Agile methodology and waterfall methodology

Strong business sales and customer service skills

PROFESSIONAL EXPERIENCE

AT&T

Customer Support Specialist, 2013-Present

Identify customer’s needs utilizing a consultative approach so as to make appropriate recommendations

Process customer data and information and use the resulting data in translating and simplifying requirements

Analyze and seek to identify root causes of billing errors and other account related issues so as to provide resolution and high level of customer satisfaction.

Communicate and clearly define products, plans and package benefit and special offers to customers

Improve processes by testing and using new applications as essential to the job function and providing feedback as required.

Achieve and exceed sales and customer experience targets through exceptional customer service.

SAVIOR HOME HEALTH

Business Analyst, 2012 - 2013

Assisting with the business case

Planning and monitoring

Eliciting requirements

Requirements organization

Translating and simplifying requirements

Requirements management and communication

Requirements analysis

Comprehending and performing challenging configuration tasks and testing. Complete documentation of software solutions and SAP configuration according to departmental standards

SKILLSFUTURE LIMITED

Business Analyst, 2010-2012

Managed project for the implementation of new data analysis software for a major Governmental institution.

Collaborating with IT staff and business users in gathering information required for the implementation of new software

On-going responsibility of production support in the SAP, FI/CO, SD and Project Systems areas.

Guide the business in utilizing SAP functionally to the best extent possible, involves review of business processes and system integration challenges.

Assisting with project execution by providing business requirements, tests, and implementation plans

Creating functional documentation for end user training purposes

Assisting in the facilitation and implementation of SAP Financials and Controlling and other business software to enhance the clients’ business

Under supervision reviewed IT, business and operational risk, functions and activities and evaluate client relations in order to determine and recommend appropriate information systems

MODERN BUSINESS OPERATIONS LTD

Owner 2009-2010

Effectively create consultative relationships with clients and prospects to understand their business needs and provide appropriate solutions

Facilitating the sales of oil and gas products between sellers and buyers

Evaluating Memorandum of Understanding and other required documents to ensure smooth flow and legality of business transactions.

Identifying new business opportunities within the target market to increase profitability

INTEGRATED MICROFINANCE BANK PLC

Business Analyst, Investment Banking, 2009

Gather, analyze and interpret data in areas such as budgets, financial planning and forecasting, cash flow projections, etc.

Develop and implement goals and procedures related to management of financial aspects of the business.

Coordinate, organize and direct organization of projects and processes related to the financial sector of the business.

Identifying and defining customer’s financing and investment needs in line with the bank’s goals and objectives

Collecting, collating and carrying out financial data analysis to identify markets trends

Preparing and generating timely reports based on identified trends for use by business executives and management.

Collaborating with Business managers in developing investment products and strategies to grow viable markets in line with customer’s needs.

Account Executive, 2006-2009

Prospect for new clients and managed existing customer relationships

Drive sales and generate income in line with set targets and objectives

Develop, plan and execute sales strategies to increase market share in assigned territory

Other positions:

Staff Accountant for Walbet Enterprises, 2005-2006

EDUCATION AND PROFESSIONAL DEVELOPMENT

Obafemi Awolowo University, lle-lfe, Nigeria, Bachelor of Science, Accounting

Passed CISA Examination in 2012

International Learning Systems – Certificate in Information Technology Management

Member, Information Systems Audit and Control Association (ISACA)

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