Customer Service Manager
Resume:
Cynthia Carrico
Houston, TX 77063
***************@*****.***
Objective: An interesting position with a growing company
Experience: Crate & Barrel Houston, TX 77027
Customer Service Representative October, 2011 to May, 2015
Resolved customer complaints and requests for refunds,exchanges and
adjustments. Arranged for repair and/or replacement of defective items
covered under warranty. Notified customers when product was
ready for delivery and setup delivery date.Prepared special order repairs
and kept records of service in progress. Prepared the previous
day sales for corporate and bank deposits.
Hemus, Ltd Houston, TX 77057
Office Admin Support April, 2007 to December, 2011
Answer phones, data entry and filing and scanning. Travel
Arrangements. Secretarial duties and office personel support.
Frankie B Mandola Catering Houston, TX 77006
Manager March, 2003 to March, 2009
Initial ssetup of a food booth at the Houston Livestock Show and Rodeo.
Set up and scheduling of staff and the hours. Payroll. Maintained all
records- A/P, A/R, Issuing payroll checks and payments
to vendors. Filing and finalized endoing reports.
Damians Cucina Itailana Restaurant Houston, TX 77006
Bookkeeper March,2003 to June, 2005
Input daily sales, endo f month reports, payroll and tip reports.
A/P, A/R, issued vendor checks. Maintained personnel records.
Filing and answering telephones.
Houston Astros Houston, TX 77002
Customer Service Manager August, 1975 to January, 2003
Usher, gift shop and ticket sellers supervisor at the Astrodome before
becoming customer service manager at Minute Maid Park. Managed
the transition between the Astrodome and Minute Maid Park.
Responsible for a staff of 300 plus event staff members- the
uniforms,meals and staffing. Scheduled staff for the events being held.
Entered payroll hours and verification of hours.
Verified all bills and maintained a spread sheet of total cost per
homestand and individual events.
Cynthia Carrico Page 2
Education: John H Reagan Sr. High Houston, TX
General 1971
References: Richard Bang 713-***-****
Courtney Anderson 972-***-****
Frank Galan 713-***-****
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