Customer Service Project

Kamrul Hassan

************@*****.*** • **** Thornberry Dr, Lawrenceville, GA 30044 • 678-***-****

OBJECTIVE: To obtain a position in Software Development with emphasis in database

EDUCATION

Georgia State University, J. Mack Robinson College of Business Atlanta, GA

Bachelor of Business Administration, Computer Information System May 2015

Overall GPA: 3.30/3.31

Hope Scholarship

RELEVANT COURSES

Database Management system

Business Analysis

Define and Innovate Business Process

Introduction to Programming

System Analysis

COMPUTER SKILLS

Programming Languages: Java, Oracle, Microsoft SQL Server, HTML, C#

Software: Microsoft Office Suites – Word, PowerPoint, Excel, Access, Visio, Visual Basic 2013

Hardware: Computer Hardware knowledge, Networking

PROJECT EXPERIENCE

Georgia Pacific – Message Queue Application Project

CIS 4980, System Development Projects

Led a team of five to create a completely new notification application using MSMQ, windows and web service

Gained business knowledge of internal communications requirements in a large, diverse corporate environment

Contributed to a project that will be implemented into production and generating tangible results

Gained experience developing software using the latest technologies

Hands on development of enterprise application for a major corporation

Online Banking Project

CIS 3260, Introduction to Programming

Developed a banking application using object-oriented design and programming

Implemented password protection for current users with password verifications and correct e-mail format

Designed a program to manage different bank accounts and support the daily banking operations

Sunbelt University Fundraising System Project

CIS 3730, Database Management

Collaborated on ideas concerning different table designs but ultimately made the decision and created it

Led a team of five in creating a relational diagram and then developing a database to keep track of fundraising

Created a fully functioning database system, of significant complexity, including both a logical and conceptual model of the organization

Developed SQL quires for the whole project using Oracle SQL developer

Net-Buddy Online Video Steaming Project

CIS 3300, System Analysis

Worked with a team of six to propose an online video steaming system to increase profit

Examined both hardware and software currently being used and suggested necessary upgrades to run Net-Buddy software

WORK EXPERIENCE

Atlanta Toyota, Service Technician, Atlanta, GA, November 2006 – Present

Expertly diagnose issues based upon experience, analysis, and testing

Continuously develop an increasingly broad knowledge of how vehicles' complex components work and interact

Recognized by management for being a quick learner and ambition to learn, ultimately becoming ranked as the 2nd, out of 40, most profitable technician in the shop

Bamboo Garden, Server, Alpharetta, GA, June 2002 – Present

Anticipate, identify and provide for guest needs

Increased interpersonal and customer relations skills by interacting with customers and restaurant personnel

Worked as part of the team to collaborate on new ideas and how to better customer service

Recognized for agility, reliability, team player, and organized, ultimately becoming the top employee in the restaurant

Contact this candidate