supply chain analyst/ logistics
Resume:
Ahmed Razak
** ****** ***** ****, **** *, North York, ON M3A 24R
*************@*****.***
EDUCATION
University of Windsor Windsor, ON
Masters of Management in Logistics and Supply Chain 2013 – 2014
Conestoga College Kitchener, ON
Post Graduate Diploma in Human Resource 2011– 2012
Babcock University Ogun, Nigeria
Bachelor Business Administration 2005 – 2009
Treasurer of Amnesty International Student Body
Vice President Business Students Association
2014 – Sap workshop/ certification – CEPE University of Windsor
2009 – Entrepreneurship, Jos Business School
2004 –Diploma in Systems and Software Management
EXPERIENCE
Loblaw’s Distribution center Cambridge, ON
Supply Chain Analyst 9/2012-10/2013
Created Purchase Order with SAP, and Itrade.
Data Entry with advanced level Excel skills.
Planed delivery timetable and ensured stores had enough stock.
Made sure suppliers had enough stock to meet demand and monitored stock level.
Co-ordinated and expedited placement of purchase order to ensure materials were delivered on time.
Responsible for materials scheduling and procurement.
Altered purchase delivery schedules with suppliers to cope with changing demands in production.
Bell Communications Inc. (Nordia) Kitchener, ON
Customer Service Representative 3/2012 – 5/2012
Provided excellent customer service experience
Helped customers resolve issues with their accounts
Advised customers on services that best suit their needs
Handled escalation calls and troubleshoot phone problems
Explored options to improve customer experience
Rivebond Nig Limited Lagos, Nigeria
Supply Chain Analyst 03-2007/03-2011
Created orders and followed up with extensive knowledge of TL, LTL.
Made sure the transportation/pick up was arrange and paid for and set up standardized collection methods.
Monitored cargo movement through the tracking system and issued fuel card to drivers.
Actively involved in vendor negotiations, fleet management and cost reduction.
Tracked products through depots to make sure they arrive at their destination
Worked with the planning and purchasing department to ensure effective communication routes were open and all parties were up to date with logistics activities.
Contributed to 20% reduction of expenses by reducing down time and switched to JIT inventory, also strategic decisions which lead to 35% increase in revenues
Human Resource Generalist 5/2006– 2/2007
Participated in compensation, interviews, data analysis, planning and forecasting
Proactively identified problems and came up with appropriate solutions.
Serves as a point of contact for employee questions related to HR and see issues through resolution; escalate issues as needed.
Assisted in recruitment testing, checked references and prepared offer of employment letters
Contributed to 20% reduction of expenses by reducing down time and switching to JIT inventory which lead to 25% increase in revenue.
Customer care representative 2/2005–4/2006
Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
Listen attentively to caller needs to ensure a positive customer experience.
Actively listened to customer complaints and provided solutions in a timely fashion. Volunteer
Effectively analyzed and rectified customer concerns using established procedures.
VOLUNTEER
Ontario Summer Games Windsor 2014
Leave a Footprint Foundation, Toronto, ON 2012
Babcock University Business Admin Student Association 2007
PERSONAL
Enjoy travelling, movies, reading, and soccer (avid supporter of Arsenal FC).
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