Medical Assistant Customer Service

Denise E. Cruz

**** ***** *** **** *******, FL **809 407-***-**** ************@***.***

Objective: Administrative support role in an office setting

Summary of Qualifications

Certified in MS Word 2010, PowerPoint 2010, and Outlook 2010

Working knowledge in Excel and Access

Excellent organizational and customer service skills

Extensive experience using multi line phone system

Keyboarding 45 wpm

Experienced in data entry for business and healthcare clients

Bilingual: Fluent in Spanish

Education

Orlando Tech Orlando, FL

Office Administrative Specialist Program 2014-2015

Eastern Suffolk Boces Technical School Bellport, NY

Certified Medical Assistant 2009-2010

Briarcliffe College Patchogue, NY

A.S. in Paralegal and Occupational Studies 1993-1995

Work Experience

Internship:

Admissions office support

Orlando Tech, Orlando, FL Jan-Feb 2015

Answered Phones

Informed callers about classes and schedules

Shredded documents

Created labels

Receptionist

Atanelli Tours, Orlando, FL 2010-2011

Answered phone

Entered sales data in Excel

Filed and organized paperwork

Receptionist/Medical Assistant

Shore Medical Associates, Bayshore, NY 2009-2010

Answered phones, scheduled appointments

Patient intake, recorded patient vitals and medical history

Performed urinalysis and blood draws

Assisted in performing patient physicals

Receptionist/Agent 2004-2005

Smithpoint Realty, Shirley, NY

Answered Phones, conducted research using MLS system

Coordinated appointments to show homes to prospective buyers

Assisted in open houses by setting up homes and greeting clients

Prepared documents and contracts such as deeds and lease agreements

Receptionist

Professional Group Plans, Hauppauge, NY 1997-1998

Answered, screened and forwarded calls

Collected, sorted, prepared and distributed mail

Processed medical insurance cases

Greeted clients

Faxed, filed, copied

Receptionist

Lacara and Galvez, West Sayville, NY 1995-1997

Multi line phone, greeted clients

Scheduled appointments and maintained calendar

Set up conference room

Typed documents, filed, faxed, copied

Contact this candidate