Human Resources Customer Service
Resume:
REBECCA B. WILLIAMS
**** ******* ***** ******, ** 27253
Phone 336-***-**** Email **************@*****.***
EXPERIENCE
**/** – current UNC-School of Law Chapel Hill, NC
Director of Administration
Manage School of Law Administration units, which includes Human Resources, Facilities, Faculty Administrative Services, and Reception, directing day to day operations and strategically planning for future operations
Serve as a member of the Dean's senior administrative team
Supervise and mentor four direct reports and six indirect reports and serve as the principal representative in staff matters of the Dean’s office for other staff throughout the School of Law
Create and implement procedures to support a shared services model for School of Law and Law Library human resources and facilities functions
Assess current operations to ensure use of best practices and forecast future business needs
Work with the Dean and Associate/Assistant Deans to determine how to best utilize all human resources and structure staffing
Create a strategic plan for human resources and facilities management
Collaborate with the Dean and Associate Deans to ensure consistency in the administration and interpretation of policies, editing and crafting new policies as necessary
Ensure Faculty Administrative Services is appropriately staffed and trained to provide administrative support for faculty
Serve as the key School of Law contact for diversity issues reporting and compliance and human resources stakeholder for implementation of new HRIS communicating with external constituents to convey the needs of the School of Law
Provide customer service training to ensure customer satisfaction and create and manage customer service survey to be distributed on an annual basis
Oversee budgets for both administration and facilities units
3/11 – 11/12 UNC-College of Arts and Sciences Chapel Hill, NC
Director of Human Resources
Responsible for oversight of all human resources functions for the UNC College of Arts and Sciences with over 2, 000 faculty and staff
Supervise, train and mentor staff of eight HR professionals
Strategically plan for, create, staff, and implement an HR Shared Services Business Center to provide human resources support for the majority of units in the College of Arts and Sciences
Foster and maintain professional relationships with internal and external human resources constituents
Create, interpret, and implement policies consistent with federal, state, and University regulations at both the school and department levels
Serve as an advisor on human resources matters to the Dean, Senior Associate Deans and department Chairs
Provide customer service training to ensure customer satisfaction
Serve as the primary human resources officer for the College on appointment, promotion, and tenure matters
Advise departments in employee relations matters
Collect and analyze data on position classifications, diversity, and recruitment
1/09 – 3/11 UNC-School of Law Chapel Hill, NC
Director of Human Resources
Responsible for oversight of all human resources functions for UNC School of Law
Work with School of Law administration to compose and implement new School of Law policies
Serve as liaison to the Office of Academic Personnel and Office of Human Resources
Process/approve EPA personnel actions and oversee and approve all SPA personnel actions
Provide resolutions for employment/staffing issues
Advise administration and supervisors on personnel issues
Maintain personnel records
Comply with all EEO/ADA regulations and interpret policies
Oversee TIM management for University employees.
12/04– 12/08 UNC-Anesthesiology Chapel Hill, NC
Human Resources Manager
Oversee and process all faculty recruitment and new hire paperwork
Process all EPA & SPA personnel actions
Assist department members with benefits questions
Maintain personnel records
Advise department management and Chair on personnel issues
Obtain clinical privileges for all MDs & CRNAs
Work with staffing agencies to provide locum tenens coverage for MDs and CRNAs
Comply with all EEO/ADA regulations for new hires, interpret policies,
KRONOS time management for UNC HealthCare employees and TIM management for University employees
5/04– 12/04 UNC-Anesthesiology Chapel Hill, NC
Accounting Clerk V
Process payment & travel requests
Manage and process EPA & SPA payroll
Maintain personnel records
Process account reconciliation and cost code distribution
Track EPA & SPA vacation/sick leave and ensure compliance with timekeeping policies
8/01 – 4/04 UNC-Anesthesiology Chapel Hill, NC
Office Assistant IV
Support 7 faculty members and 2 fellows
Responsible for Fellow Orientation & Fellowship Manual
Maintain medical student database for Fundamentals of Acute Care Clerkship using MS Access (required course for medical students to graduate)
Assist with manuscript and PBLD submissions
Maintain and order office supplies
In constant contact with attorneys, drug representatives, etc. scheduling meetings and Journal Clubs
Prepare presentations in PowerPoint
Answer multiple phone lines
Transcribe medical records
Make travel arrangements (National and International)
Create correspondence
EDUCATION
Bachelors in Business Administration, with high honors
University of North Carolina at Greensboro
Beta Gamma Sigma
Associates in Business Administration
Alamance Community College
Professional in Human Resources (PHR) certification
HR Certification Institute, January 2013
SHRM-CP
Society for Human Resource Management, January 2015
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