Sales Customer Service

DOLLY GERSZONOVICZ

*** *. ******* ***** **. APT. 210 BUFFALO GROVE, IL 60089 847-***-**** *****.*****@*****.***

SALES

QUALIFICATIONS PROFILE

Highly self-motivated and results-driven management professional with more than 19 years of experience

providing sales, account management, and customer service in the business application software industry.

Through my work experience I have learned to be flexible and adaptable with the ability to learn quickly and

apply my skills to problem solving and building inside sales teams. Abilities to reach high productivity levels in

fast-paced work environments and new or demanding assignments. Well-organized and resourceful with

multitasking skills that optimize limited resources to achieve outstanding results from concurrent tasks with or

without supervision. Strong people management and interpersonal communication skills that inspire customer

confidence while forging teamwork synergies with colleagues across diverse ethnicities.

KEY EXPERTISE

• • • Staff Supervision & Training

Business Development Event/Trade Show Management

• • • Sales Records & Document

Territory Sales Administration Client Sales Presentation

• •

Multiple Account Management Marketing Communications Management

• • • CRM Software

Relationship Management Inter-Office Coordination

PROFESSIONAL EXPERIENCE

FRIEDMAN CORPORATION DEERFIELD, IL

Manager, Inside Sales / Marketing Feb 1996 – Mar 2015

Responsible for sales and marketing of ERP software solutions for the discrete To -Order Manufacturer throughout

North America.

• Sales Operations. Managed teams (telemarketers and inside sales reps) of up to 10 employees responsible for

generating leads for sales operations. Achieved sales objectives on a regular basis. Provided monthly sales forecast

and performance trending reports to VP of Sales and the President/CEO. Involved in all aspects of the sales

process.

• Marketing. Used CRM software to develop sales and direct marketing campaigns via email and cold calls. Served as

Trade show coordinator responsible for contracts, logistics, and lead generation via email marketing. Traveled to

all trade shows to ensure booth preparation was completed on schedule and procure d / tracked leads during the

show. Interacted with prospective clients in assessing business needs and promoting the company ERP products

that can be customized to their requirements.

• Relationship Management. Managed 200+ customer relationships which included requests to upgrade software,

recommendations for additional software modules and renewing maintenance contracts . Liaised between outside

sales reps and potential customers included procuring RFPs, scheduling meetings, conference calls and software

demonstrations.

• Systems Management. Served as Project Manager during implementations of multiple CRM software solutions.

Served as Administrator of SalesLogix CRM software. Managed database to ensure 95% accuracy rate of most up-

to-date information pertaining to all contacts.

• Staff Development. Trained staff on use of CRM systems. Developed new hires and staff on best practices for

procuring leads, marketing, and closing sales deals.

EDUCATION

Liberal Arts, PARKLAND COLLEGE Champaign, IL (1980-1981)

VOLUNTEER WORK

Turnberry Condominium Association, Buffalo Grove, IL (2006 – 2011), Association Secretary and Director

Walk for Cancer, participant 2010 – 2014

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