Analyst
Resume:
Tania L Johnson
Coppell, TX 75019
*******@*****.***
EXECUTIVE SUMMARY
A detail oriented Quality Assurance/Operations Analyst with experience in the Information Technology, Finance, Marketing/Consulting and Banking industries. Key strengths include the ability to:
Perform multiple tasks with specified deadlines.
Perform accurate and thorough work.
Communicate effectively with customers and co-workers.
PROFESSIONAL EXPERIENCE
IRI Inc., The leading global provider of market solutions for CPG manufacturers and retailers for over 30 years.
IRI Inc.
ILD Operations Analyst Chicago, IL 2012 – Current
Lead day-to-day Client Database Management (CDM) execution for IRI Liquid Data (ILD) deliverables. A key member of the Client Database Management Department; executes best practices in operational excellence. Delivery manager for large account client, SPINS.
Provide internal and external communication
Lead meetings and issue resolution
Provide process and industry expertise
Consult on delivery process
Coordinate cross-functional projects and ongoing operations activities
Support Operational Excellence initiatives
Facilitate client incident process (CIP) and follow ups
oEvaluate CIP for solution and completeness, and route to appropriate assignees
oMonitor progress of resolution and follow up with status communications to team
oCommunicate resolution and ensure appropriate Root Cause of issue is given
oProvide support to Product Mgt/CS/Client for communication and impact analyses
oPrepare and present quarterly reviews of CIPs to Product Mgt and CDM leadership with trends action plans for improvement
Lead issue resolution and communicate resolutions and explanations where appropriate
Analyze and forecast capacity needs, communicate timing of request, negotiate alternatives, and provide escalation support.
Coordinate and manage new work requests, work order changes, and provide expertise where appropriate.
Coordinate all scheduled and ad hoc Content inputs and input file handoffs.
Coordinate quality control for syndicated and other assigned client deliverables as needed.
Provide industry and category expertise.
Identify process improvement opportunities and best practice sharing.
Provide restatement project leadership/expertise and act as project leader in managing timelines and feedback.
Manage cross-functional support teams, ensuring project timelines and responsibilities are communicated and enforced.
Create detailed functional specifications for content changes/additions/deletions.
Investigate issues and gather/support ILD requirements.
Facilitate issue resolution for all downstream products and deliverables.
Provide guidance and mentorship to other Analysts, KCCIP and Platform Leads.
oAct as point of escalation for GOC management on syndicated and client issues.
oAct as onshore resource for communication to clients and Product Mgt.
oManage relationships with internal clients and account team to meet requirements and expectations.
Coordinate item update and item maintenance process for ILD deliverables.
Provide leadership and expertise on deliverables
Provide communication and facilitate issue resolution for all downstream products and deliverables
Pepsi Beverages Company/Pepsi Americas, The 2nd largest Pepsi-Cola anchor bottler with $4.5 billion in Revenue and operations in 17 countries around the globe
Pepsi Beverages Company/Pepsi Americas
Quality Assurance Analyst Schaumburg, IL 2007 – 2011
Provide quality products by executing test plans and test cases, holding test plan and case reviews, and automation of test cases.
Works with the technical and project management team to create technical business requirements and feature set documentation that are aligned with the clients business and operational needs
Writes test plans leveraging support documents, functional specifications or guidance from QA Manager
Execute tests according to plan including new feature and regression testing
Track, monitor, and prioritize testing issues (bugs), and interacting with developers to understand and resolve bugs.
Perform data validation
Work with development and QA team members
Test programs for validity of results, accuracy, reliability, and conformance to established standards.
Participate in the development of QA strategies aimed at process standardization, controls and improvements
Participate in the enhancement of quality assurance processes and be responsible for quality audits in IT function to ensure standards and procedures are followed.
Serves as the QA liaison between creative, technical, and project management teams
A passion for testing and identifying weak spots in software products
Motivated to learn new technology and come up to speed quickly
Complete a QA exercise that demonstrates critical thinking and testing approach
Clear written and verbal communication
Business Support Analyst Schaumburg, IL 2006 – 2007
Provide 2nd level technical support to PepsiAmericas employees via escalated Vantive tickets.
Research and resolve technical issues using Data Stage, Toad, XTEK tag reader and various other applications.
Project Team Member II Rolling Meadows, IL 2005 – 2006
Provide fundamental training, support and best practices recommendations for the Integration Project to PepsiAmericas facilities via extensive travel using standard operating procedures as guidelines.
Perform gap information analysis
Consult with Project Managers, Subject Matter Experts (SMEs) and the Learning Services project team to make documentation and training recommendations
Interact with all levels of the organization and with various employee groups
Work with the Technology, QA, and facilitator teams to setup and maintain training databases
Write and maintain information objects
Communicate effective product information suited to audience
Use single source methodology to create information objects
Create documentation that specifies learning objectives, performance outcomes
Develop client-specific training materials, including: curriculum plans, reference manuals, facilitator guides, assessments, and quick reference
Work accurately and within tight deadlines
Understand and use quality systems and unit work instructions and processes
Ensure the quality of documentation and learning materials and initiatives
Identify, plans, and manages Process Improvement Projects to improve and streamline processes
Meets Project Deliverable Dates
Continuous Improvement goals and metrics
Mastery of analytical and interviewing skills through production of accurate information objects
Financial Process Analyst Rolling Meadows, IL 2003 - 2004
Provide fundamental support, training and training documentation to PepsiAmericas locations via extensive travel following standard operating procedures.
Prepare training documents for publication
Organize training material according to training requirements
Facilitate end users how to operate NextGen HHC/applications
Support and post-support liaison for NextGen locations
Implement necessary additions/changes in PeopleSoft People Manager & Route Manager such as distribution points, employee information, etc.
Billing business units set up and maintenance in PeopleSoft test and production
Validate training documentation
Test/analyze new releases prior to implementation of applications
Coordinate training agenda and meetings
Customer Service Coordinator Rolling Meadows, IL 2002 - 2003
Provide fundamental customer service to Pepsi Americas customers, vendors and employees with Accounts Payables, Accounts Receivables, Route Settlement and Payroll issues. Resolve issues via telephone and e-mail through ACD call center.
SKILLS
Project Management
Experience documenting policies and procedures
Develops analytical, problem solving and organizational abilities
Solid oral and written communication skills
Good personal computer skills
Knowledge of company & organization policies, practices and procedures
Knowledge of business operations and supporting interface systems
Contact this candidate