Customer Service Management

DENNIS J. SICILIANO

**** *. ***** ****. #** • Chicago, Illinois 60626 • ********@****.*** • 773-***-****

Experienced Relocation Agent, Leasing Agent, Real Estate Broker, Assistant Property Manager, and Retail Management with expertise in relocation due to government acquisition, administration, internal and external communications, and supervision.

SUMMARY OF QUALIFICATIONS

• 13 years as a Relocation Agent (Certified) for numerous relocation programs including Heartland Alliance Chicago, Housing Authority of Cook County (HACC), Housing Authority of New Orleans (HANO), Halsten Management Corp., Mercy Housing Lakefront, O’Hare Modernization Program, CTA Brown Line Expansion, Metra Grid Line Expansion.

• 9 years as a Leasing Agent for mid to high end rental properties, East Lake Management Group, Inc.

• 9 years experience as a Real Estate Broker (Licensed Agent), AMS Realty, Inc, Lakeside Property Consultants.

• More than 20 year experience in management, sales, visual and merchandising, Walgreens, Blockbuster Video, WTTW 11 Store of Knowledge, Target Co., Mercy Housing Lakefront, and Fertile Delta Floral Co.

• Managed large scale retail business with 6-9 employees per shift.

• More than 30 years experience in Administrative, including Budget Report, Spread Sheets, Audit Files.

TECHNICAL SKILLS

• SOFTWARE: Windows XP, Microsoft Excel, Microsoft Word, Microsoft Office, Quattro Pro, Internet.

RELOCATION AGENT ASSISTANT January 2013-June 2015 Urban Relocation Services, Inc.

Urban Relocation Services is a professional relocation company assistion in the relocation of owners and tenants due to the acquistion of property by state or government for the betterment of the community or temporary relocation for the redevelopment of a building or community.

• Relocation Agent Assistant to the President for all projects.

• Coordinate Relocation Activities for current relocation projects such as HACC-Evanston Senior Redevelopment and all upcoming projects.

• Set up and maintain relocation files to comply with URA requirements.

• Prepare claim forms for review and approval.

• Conduct Personal Interview/questionnaire with tenants.

• Prepare and maintain Relocation Activity Summary Report and other tracking reports.

• Prepare and issue General Information Notice, Non-Displacement Notices, and 30-Day Notice to Vacate as needed.

• Prepare and maintain Budget Relocation Cost Tracking Spread Sheet with Amounts Paid-Out to each Parcel.

• Process Relocation Claims for approval and payment of relocation benefits.

• Organize and Close-Out Relocation completed Parcel Folders for Audit and update the Meeting Parcel Status Report and Scan Completed Audit Parcel Files into shared Drive.

• Research, complete and submit claims to displacees for signatures of receipt of acknowledgment.

• Process returned signed claim forms and submit for payment. Process claim checks received to go out Certifies Mail and Update Village of Bensenville Inspection Fee Report.

• Ensure that the property is vacated as schedule through the process of a Clean and Clear Inspection and Photos.

• Conduct DS&S Inspections for Replacement Properties.

ADMINISTRATIVE/LEASING/COMPLIANCE March 2012-December 2012

American Marketing Services, Inc. Contractor for (Holsten Management Corporation Chicago)

American Marketing Services, Inc. principal partners have over twenty years of experience in the marketing and sales of new construction developments throughout the Chicago area.

Full Time/Temporary 6 month position

• Assist with all aspects of the property lease up for 544 W. Oak St.

• Prepare and distribute weekly and monthly reports for owners/managers.

• Various administrative duties, including correspondence, filing, memos, and phone follow-up.

• Process all application for housing of market rate, affordable and CHA housing.

• Prepare all tax credit approvals to be approved by property supervisor and final approval from corporate.

• Maintain confidentiality of management, owners, past and current residents, and all outside contacts.

• Assists with resident records documentation and audit of all files to comply with appropriate affordable housing regulations and Holsten Management to meet with tax credit compliance.

• Assist with collection of rent, placing work orders and assisting tenants with all other concerns.

• Perform general clerical functions; follow all fair housing and local landlord and tenant laws and regulations.

• Respond to customer service requests and ensures timely and satisfactory completion.

• Handle every phase of the leasing process, exceptional customer service with prospects and residence, Inspect the property, amenities and show units located throughout multi level buildings.

• Audit tenant files for multiple buildings in preparation for CHA and IHDA audit for compliance.

LEASING CONSULTANT March 2010-September 2011

Eastlake Management Group, Inc.

Eastlake Management is an owner operated management company with luxury high rise in downtown Chicago Theater District, apartment in Lincoln Park, and through out Chicago.

• Leasing apartments at 200 N. Dearborn luxury high rise community and Condo Conversion.

• Application processing, credit processing, lease preparation and procedures, negotiate lease renewals and preparation of sublease agreements.

• Provide statistical and analytical daily and weekly leasing reports.

• Inspected market ready and vacated apartment homes, completed make readies and work orders.

• Market research of Chicago Market to determine rent rates, marketing the property in order to meet occupancy goals, design campaigns to generate activity, and decorate units to become show units.

• Prepared Excel spread sheets for maintenance, management and tracking of unit renewals and sales of units.

ASSISTANT PROPERTY MANAGER July 2009-March 2010

Mercy Housing Lakefront

Mercy Housing Lakefront specializes in housing for low income residence.

• Enter data in resident accounts receivable ledgers. Code invoices in a timely and accurate manner.

• Assists with resident records documentation to comply with appropriate affordable housing regulations.

• Performs general clerical functions, follow all fair housing and local landlord and tenant laws and regulations.

• Handle every phase of the leasing process, exceptional customer service with prospects and residence, Inspect the property, amenities and show units located throughout multi level buildings.

• Marketing the property in order to meet occupancy goals, design campaigns to generate activity, cold call businesses in order to get leads, and decorate units to become show units.

• Daily administrative functions: Application verification, promotional paperwork and move in and renewal paperwork prepared, computer updated, date entry, internet leads, guest call back, submitting service requests.

• Weekly administrative functions: Walk and inspect future move ins 48 hours prior to the move in, contact and schedule move in appointments, complete zone inspections.

• Monthly administrative functions: Marketing call sheets update and submitted, ad book updated and analyzed, goal charts prepared in conjunction with the marketing plan.

EDUCATION AND TRAINING

CERTIFICATE IN LAW ENFORCEMENT • 2YRS

WILBUR WRIGHT COLLEGE CHICAGO, IL.

DEPLOMA • CIVIC • ENGLISH LITERATURE • 4 YRS

COSMOPOLITAN PREPARATORY SCHOOL CHICAGO, IL.

PROFESSIONAL EDUCATION

• Chicago Association of Realtors (C.A.R.): Real Estate Salesperson License

• International Right Of Way Association (IRWA): Certified Relocation Assistance

• Harry S. Truman College: Real Estate Salesperson Training

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