Customer Service Office

LINA FERNANDEZ

**** ** ***** ******, *****, FL **178

Phone: 786-***-**** - acp6tc@r.postjobfree.com

Summary

Seeking employment opportunity in a company where my highly effective, resourceful, public/customer service and

Problem solving skills can lead to mutual growth. Well mannered, trusted team player with impeccable reputation for

the highest standards of personal performance.

Highlights

Record Maintenance Microsoft Office

Supplies Management Computer handling skills

Fluent in Spanish Multicultural Interaction

Office procedures Confidentiality

Experience

Temp Data Entry Clerk

November 2014 to February 2015

United Way of Miami Miami, Florida

Prepare sources data for computer entry by compiling and sorting information; establishing

Entry priorities.

Resolving discrepancies by using standard procedures or returning incomplete documents to

the team leader for solution .

Enter costumer and account data by imputing alphabetic and numeric information on keyboard

or optical scanner according to the screen format.

Verifies entered costumer and account data by reviewing,correcting,deleting or reentering data; combining

Data from both systems when account information is incomplete; purging file to eliminate duplication data

of data.

Maintain costumer confidence and protects operations by keeping information confidential.

Legal Records Custodian Clerk

March 2002 to December 2013

Baptist Health System/South Miami Hospital Miami, Florida

Oversee front office operations and provide impeccable patients service.

Provide secretarial and administrative support to the Radiology Image Department.

Receiving, investigating and responding to the department inquiries and requests.

Maintain a high degree of customer's satisfaction in professional and courteous manners

Handled critical and confidential information.

Perform other general office duties such scanning daily volume of patient documents, update patient filing

when it needs it.

Handled subpoenas and law firms request for the production of patient’s records.

Office's Clerk

February 1998 to January 2002

Nature's Flowers Miami, Florida

Manage Sale Person's Schedule arrange travel meeting and reservation provided customer service with

internal/external vendors and customers

Managed daily bank deposit

Performed other general office duties such maintain filing system and prepare correspondence.

Education

Paralegal Certificate

Florida International University Miami, FL

English as Second Language

Miami Dade Community College Miami, FL

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