Customer Service Representative

La’Shonda D. George

***** ***** ******* **. *******, TX 77095

Phone: 225-***-**** Email: *********@*****.***

Objective

To obtain a professional opportunity allowing utilization and further development of my

Computer data entry/processing and customer service skills.

Employment History

Restoration Hardware- December 2014- Present

Admin Scheduler

Scheduling deliveries and Pickup for two states

Answering incoming calls

BlueCross BlueShield of Louisiana- July 2013- October 2014

Baton Rouge, Louisiana

Verification Clerk

Confirms that all data extracted is correct and complete

in order for the claim to complete the adjudication process

Researches claims and enters omitted data

Identifies and redirects misrouted claims

Process claims using data entry skills

Confirms that all data extracted is correct and complete

Maintains accurate and consistent reporting of work performed to track productivity

Meets daily for quota for CDC of one hundred and forty six claims per day

Data cap quota of three hundred and fifty claims per day

BlueCross BlueShield of Louisiana- September 2010- July 2013

Baton Rouge, Louisiana

Imaging Clerk

Sorting Claims

Reviewing claims

Right Fax

Care Management

OCQ and Claims indexing

Scanning and Referencing claims

Knowledge of OGB and BMS Claims

Maintains accurate and consistent reporting of work performed to allow clerks to keep track of productivity against established standards for speed.

CDC-Common Data Capture- Data Entry 02/2013 to 03/2013 Help full time

The General Insurance Company – October 2001 – May 2010

Baton Rouge, Louisiana

Customer Service Representative:

Service customers via face-to-face and phone

Write auto insurance policies

Collect insurance policy premiums

Create reports on a daily and monthly basis

Data entry

Filing

Direct General Insurance – October 1998 – October 2001

Baton Rouge, Louisiana

Customer Service Representative:

Service customers via face-to-face and phone

Write auto insurance policies

Collect insurance policy premiums

Create reports on a daily and monthly basis

Data entry

Filing

Education

Camelot Career College

Baton Rouge, Louisiana

Field of Study: Computer Data Processing

Capitol Senior High School

Baton Rouge, Louisiana

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