Customer Service Sales

CURRICULUM VITAE

MOHAMED NISFAR MOHAMED NAZRULLA

# **, ******** *****, ****, ****** -21000,

SRI LANKA

MOBILE PHONE NBR: +94-75-257-*-***,

FIXED LINE PHONE NBR: +94-66-791-*-***

SKYPE: me.nazrulla

EMAIL: *********@*****.***

OBJECTIVE

Being entrusted to a challenging position in an organization where my managerial and Technical skills could be

Harnessed to upgrade my learning process and simultaneously Contribute to the growth in an efficient and

Self-motivated manner with the best feedback.

PERSONAL PROFILE

PREFERRED NAME: Mohamed Nazrulla

DATE OF BIRTH: 1995 – December – 20

GENDER: Male

MARITAL STATUS: Single

SCHOOL ATTTENDED: Royal College Matale, Sri Lanka.

Zahira College Matale, Sri Lanka.

NATIONALITY: Sri Lankan

LANGUAGES: English, Tamil and Sinhala

COLLEGES ATTENDED: Asian Computer Education (PVT) LTD (2010)

International Airline Ticketing Academy (2013)

LANGUAGE PROFICIENCY

LANGUAGE

SPEAKING

READING

WRITING

English

Excellent

Excellent

Excellent

Sinhala

Good

Average

Average

Tamil

Excellent

Excellent

Excellent

EDUCATION QUALIFICATION

Qualified in GCE Ordinary Level examination 2012 in the English Medium, I am successfully qualified in subjects such as;

GCE Ordinary Level 2012

SUBJECTS

GRADE

English

A

Health

A

Islam

B

Commerce

C

History

C

Tamil (language)

S

Science

S

PROFESSIONAL EXPERIENCE

1. Organization SHARMILA Travels and Tours - IATA

Colombo 15, Sri Lanka

Designation

Ticketing Executive

Responsibilities

Providing Best Customer Service, Making New Reservation, Changes to the Existing Reservation, Quoting the Correct Fare, Rules of Carriage, Issuance / Re-Issuance of Tickets and Processing Any Refund.

Informed Clients of Travel Dates, Times, Connections, Baggage Limits, Medical and Visa Requirements.

Consistently Deliver Excellent Customer Service.

Provided Corporate Booking Services to Company Sales

Conferred with Clients by Telephone, Writing. And in Person to Answer Questions Regarding Travel and Financial Services.

Make Professional, Accurate, Cost Effective Travel Arrangements For Clients While Providing Excellent Customer Service.

Reservation, Issuing, EMD Issuing, Insurance Issuing, Revalidating, Reissuing,

Rerouting, Handling Sub Agents, and all the BSP handlings.

Maintain Statistical and Financial Records, Meet and Sales Targets.

Plan and Sell Transportation, Accommodations, Insurance and Other Travel Services..

Duration

Employed on 19 August 2013 to 22 September 2014

GDS

Fluent Handling in Abacus, Amadeus and Galileo ( Ticketing and Reservation)

2. Organization SB Travels and Tours - IATA

Colombo 15, Sri Lanka

Designation

Senior Ticketing Executive

Responsibilities

Providing Best Customer Service, Making New Reservation, Changes to the Existing Reservation, Quoting the Correct Fare, Rules of Carriage, Issuance / Re-Issuance of Tickets and Processing Any Refund.

Informed Clients of Travel Dates, Times, Connections, Baggage Limits, Medical and Visa Requirements

Respond to Customer Service Requests and Assist Travelers With all Needs

Conferred With Clients by Telephone, Writing. And in Person to Answer Questions Regarding Travel and Financial Services.

Processed Unused or Partially Used Tickets For Credit Through Affiliated Travel

Agencies.

Corporate With Clients to Determine Their Needs and Advise them Appropriate

Destination, Modes of Transportations, Travel Dates cost and Accommodations.

Printed and Requests Transportation Carrier Tickets Using Computer Printer System and System Link to Travel Carrier.

Reservation, Issuing, EMD Issuing, Insurance Issuing, Revalidating, Reissuing

Duration

Currently Employed since 10 October 2014

GDS

Fluent Handling in Galileo and Amadeus

PROFESSIONAL QUALIFICATIONS

Year

2013

•Completed Successfully Diploma in Airline Reservations, Marketing, Fares/Ticketing, GDS- Amadeus, Airport Operations & Cargo at International Airline Ticketing Academy

2010

•Completed Certificate Level course in ICT which is conducted by The ASIAN COMPUTER EDUCATION (PVT) LTD.

2006-2008

•Completed ICT Skills which is conducted by The IDM COMUTER STUDIES (PVT) LTD

EXTRA CIRCULAR ACTIVITIES

•Member of School Leather Ball Cricket Team

•Participated in English Day competitions

•Actively involved in serving the students welfare community and volunteered myself on promoting Interfaith Harmony among Ethnic Citizens.

•Second placed in writing at the English day Competition.

•Second placed in Drawing at the District Art Competition.

•Member of school Band Group

References

Mr. Navaratnam Bavanandan

Managing Director

SB Travels & Tours (PVT) ltd

MOB : +947********

Mail : ***********@*****.***

Mr. Mohamed Shyam

Branch Managing

SHARMILA Travels & Tours (PVT) ltd

MOB : +947********

Mail : ******.********@*******.**

I hereby declare that the information given is correct to the best of my knowledge and belief, and that I have not

With held any information which might reasonably be calculated to adversely affect my suitability for employment.

Mohamed Nazrulla

Date Signature

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