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Administration / Counselling / Customer Service Front Office

Location:
Aligarh, Uttar Pradesh, India
Posted:
June 12, 2015

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Resume:

FAHEEM AHMAD SIDDIQUI

D-*, Allama Iqbal Apartments

Mallah Ka Nagla Road

Sir Syed Nagar (U.P), India

Contact No. +91-976*******/+91-843*******

e-mail: acp6nj@r.postjobfree.com /acp6nj@r.postjobfree.com

Executive Summary/ Administrator - Customer Services

A competent professional with over 9 years of experience in Customer service and administration having Excellent organizational and administration skills, with experience in dealing with customers and high level workloads within strict deadlines. Now looking to start a new challenging career, within a customer facing, administration position within Customer Service industry.

Proficiency Forte/Key Skills & Experience

• Administration • Customer Service • Hotel

• Staff training • Counseling • Reception

• Supervision • Professional liaison • Computer literacy

Professional Experience and Significant Achievements

Counselor /College Front Office In charge February 2013 --Present

AL-Barkaat Group of Educational Institutions. Aligarh, {U.P} India.

Offering-School: Play Group to 12th / MBA/Bed/BBA/BCA/Diploma Courses /Islamic Courses)

Counsel the students regarding admissions & solving queries

Taking care of college Front Office.

Handling calls, solving courses queries.

Involved in Admission process, Allotted Entrance Roll numbers and prepare time slot for interaction.

Involved in Functions, Seminars, and Conferences.

Administrative Officer/ Customer Care Counselor Feb. 2008 Till June 2012

Moon Up InfoTech IT & Management College Aligarh {U.P}

Promoted rapidly from Customer care Counselor to Public Relation & Administrative officer. Oversaw all the operations including resolved general as well as administrative problems, mediated staff disputes, and handled student’s & parents complaints, and also took care of hostels, & documentation of records.

Participated in staff recruitment, hiring & training & scheduling, supervised front desk staff.

Personally counseled the students regarding problems also Organized Parents-Teachers meet for the performance of the students.

Senior Customer Service Executive February 2006 Till August 2007

HCL Technologies Ltd. {BPO Operations}, Noida, { U.P } India.

Worked for an US based company having customers in USA, Canada & Spain.

Deliver world class customer service and build customer satisfaction and loyalty & Provide effective and timely resolution of a range of customer inquiries.

Responded to customer inquiries and requests and resolved issues efficiently and professionally.

Exercised strong interpersonal communication skills with customers and department personnel.

Front Office Executive June 2003 Till October 2004

Number one Tower Suites Hotel & Hotel Apartments, Dubai, {UAE }

Attend to calls, make reservations and bookings, check ins & check outs.

Taking care of all the customers from outside and within the country.

Handling all the national and international queries.

Deliver world class customer service and build customer satisfaction and loyalty.

Preparing Daily Room Reports & update all the registers.

Front Office Executive December 2001 Till March 2003

Banarsidas Chandiwala Estate Hotel, New Delhi. India.

Attend to calls, make reservations and bookings, check INS & check outs.

Take care of all the guests.

Follow up with the companies.

Oversaw some of him Housekeeping work and boys.

Update all the registers.

Corporate Training May 2001 Till November 2001

Taj Residency { Taj Group Of Hotels } Lucknow {U.P } India.

Professional Qualification

MBA HR {Distance} from Integral University Lucknow. {U.P} in the year 2015

One & half year Post Graduate Diploma in “Accommodation Operation & Management” from “Food Craft Institute” AMU ALIGARH {U.P}-India, in the year 2001. with 72.4% marks.

Academic Credentials

M.A: in 1999 in Clinical Psychology from Aligarh Muslim University, ALIGARH, U.P., India. With 49.8% marks.

B.A: in 1996 with Psychology as main and English and Sociology as subsidiaries from Aligarh Muslim University, ALIGARH, U.P., India. With 55% marks.

Personal Profile

DATE OF BIRTH : November 1st 1975

LANGUAGES KNOWN : Proficient in English, Urdu & Hindi.

NATIONALITY : Indian

MARITAL STATUS : Married

PASSPORT DETAILS : Passport No. : M0433046

Expiry : 31st July 2024

(Faheem Ahmad Siddiqui) Date:



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