LTE/UMTS/GSM Product configuration services lead

PERSONAL DETAILS

Name Claudia Morris

Phone number 832-***-****

Address: **** ****** **** **, ****** Tx, 75034.

e-mail: ******************@*****.***

High-performing result oriented SME and team leader with extensive technology and business experience (over 12 years of telecommunications experience) with a proven record of leadership and customer satisfaction. Consistent record of creating solutions to new products and building strong technical teams within the organization. Creative and innovative with comprehensive technology and leadership skills. Ability to plan strategically while delivering tactical objectives via a hands-on management style. Recognized for enhancing relationships with clients, personal accountability and a demonstrated ability to communicate at all levels of the organization. Bilingual English/Spanish

SELECTED CAREER ACHIEVEMENTS

Lead and mentor of multiple technology teams of varying sizes and maturity. Currently managing 2 teams in overseas locations (India, Mexico).

Experienced in leading and managing technical project under the budget

High level of expertise in technical solution to new projects

Scheduling and managing/creating high lever reports

Forecast vs actual reports

Quality and issue reports

Demonstrated leadership in identifying and implementing offshore locations with best practices.

Strong product knowledge in LTE WCDMA GSM TDMA CDMA technologies.

Creation of templates and procedures to automatize process

Strategic planning, design and execution of large-scale telecommunications network deployments, and new technology & wireless equipment modernization launches

Professional Strengths

Provide Support to Sales Teams

Project & Process Management

Cost Control

Leadership

Creation of templates to new SW/HW products

Process Development

Customer support/solutions

Provide Support to Field Engineers

Troubleshooting issues

EMPLOYMENT HISTORY

05/2012 – present

Ericsson USA (as a contractor)

Plano, Tx

LTE/UMTS/GSM Product configuration services/lead RAN, T-Mobile modernization, L1900, L2100, L700 project, Metro PCS

•LTE/GSM/CDMA/WCDMA New site configuration services

•LTE/GSM/CDMA/WCDMA sites configuration upgrade/changes

•GSM/WCDMA Nortel to Ericsson Swap configuration services

•LTE/GSM/WCDMA carriers add configuration services

•Technical support to LTE/WCDMA//CDMA/GSM issues

•Point of contact for US Western Region, managing outages and critical situations dealing with customers and top management

•Provide solution/configuration/support to new products

•Troubleshooting

•Features testing

•TAC support

•Resolve corporate & customer complaints

•Primary technical support for US Western Region

•Modernization scenarios FOA/trials support

•New RNC/BSC configuration services and Data transcript

05/2013 – present

Ericsson USA (as a contractor)

Plano, Tx

UMTS/GSM/LTE Product configuration services/lead, RAN, ATT modernization

•GSM/WCDMA/LTE New site configuration services

•WCDMA/LTE modernization solutions proposal/design/support

•Modernization scenarios FOA/trials

•Technical support issues

•Point of contact for US Western Region, managing outages and critical situations dealing with customers and top management

•Provide solution/configuration/support to new products

•Troubleshooting

•Resolve corporate & customer complaints

•Retune configuration services wide nation

•GSM CIQ cell design

•Parameter updates

•Feature activations

•Primary technical support for US Western Region

02/2013 – present

Ericsson USA (as a contractor)

Plano, Tx

UMTS/GSM/LTE Product configuration services/lead, RAN, Cellular One, RNAM, GCI, PLATEAU, OCEUS, WMS etc (BAMA customers)

•Radio Access Network Design

•GSM/WCDMA/LTE New site configuration services

•GSM/WCDMA Nokia to Ericsson Swap configuration services

•ABIS over IP configuration services

•TCU & SIU configuration services

•GSM BTS reconfiguration

•Technical support to issues

•Abis over IP design

•TCU & SIU design

•Resolve corporate & customer complaints

•Provide solution/configuration to new products

•Troubleshooting

04/2010 – 05/2012

Ericsson USA (as a contractor)

Plano, Tx

UMTS/GSM/LTE Product configuration services/lead, RAN, Canadian Operators (Rogers, Tbay, MTSA, Eastlink, etc)

•IP Radio Access Network Design

•RNC Design and configuration services

•NodeB Rehome ATND design and configuration services

•Site add ATND design and configuration services

•2nd, 3rd and 4th carrier add configuration services

•RBS Power upgrade and capacity add

•Iub over IP design

•IuR updates

•IuPS over IP design and configuration services

•IuCS over IP design and configuration services

•IuCS & SGSN in pool configuration services

•HW expansions

•Node B IP scheme change ATND design and configuration services

•Dual Stack Hybrid sites ATND design and configuration services

•MSS/BSS DT

•Troubleshooting

•Technical support for all projects

•Implementation/testing of new configuration of RBS 6000 (first Ericsson customers implementing these cabinets in North America)

02/2009 – 05/2009

Ericsson Nicaragua (as a contractor)

Managua City, Nicaragua

MSS/BSS Data Transcript (CORE) Engineer

•Alarms monitoring & troubleshooting

•DT for Numbering Plan Change

•MGW traffic capacity

•Corporate & Customer complaints attention

•Call tracing for troubleshooting

•Roaming routing number analysis

•Transcoder testing and troubleshooting

•DT for AVI Sixbel Plataform

•AXE Switching Systems Optimization

08/2008 – 12/2008

Ericsson Guatemala (as a contractor)

Guatemala City, Guatemala

MSS/BSS Data Transcript (CORE) Engineer

•Alarms monitoring & troubleshooting

•MSC Optimization and initial testing

•Corporate & Customer complaints attention

•Call tracing for troubleshooting

•Roaming routing number analysis

•Transcoder testing and troubleshooting

•MSC-S Integration, RNC integration, MGW integration

•DT for news RNC, MSC-S, BSC, MGW pool

•DT to integrate massive equipment to Tigo Network

•AXE Switching Systems Optimization

05/2003 – 06/2008

Telcel

Mexico City, Mexico

RF/Core Engineer

GSM/TDMA/UMTS

•BSC/MSC Data Transcript

•RNC Integration and Configuration

•RNC scripting

•RAN, MSC, MSC-S O&M functions

•BSS O&M, integration

•Data transcript for IPN definition

•Data transcript for SAE

•Data transcript for RP and EM

•Data transcript for Group Switch and connected devices

•Data transcript for MTP, CSRR2, UPD routes

•Data transcript for routes supporting MAP signaling protocols

•Data transcript for routes supporting BSSAP protocols

•GSM- WCDMA- MGW Operation & Configuration

•GSM- WCDMA- MGW Integration

•GSM- WCDMA- MGW O&M functions

•Media Gateway traffic analysis

•Drive Test

•KPI s Performance Optimization

•Features Testing & Optimization

•Alarms monitoring & troubleshooting

•Post processing & Analysis Tools (Mapinfo, Winfiol, Brio Query)

•MSC Optimization and initial testing

•Resolve corporate & customer complaints

•Perform parameter list: TCH-Other, EOS, TRD, ASR on trunk routes, cell parameters for charging.

•Roaming routing number analysis

•Interpreting of ISUP and BICC signaling

•HLR, MSC, BSC memory handling and SAE optimization

•OSS User Administration

•Coordination of the project "homologation of charging for prepaid - post paid in DAMPS-GSM platforms" in the city and consultant's office to other cities to implant the same project.

•RF parameters change

•RF performance

•RF optimization

•Internal document creation of the area for system ISO 9000

•Software and hardware auditory for network integrity and optimal performance on data traffic.

•Statistical Analysis for dimensioning

•UMTS KPI’s performance optimization

•UMTS Initial Tuning

•RNC Integration

SKILLS

•

•GSM

•Forecast vs actual reports

•SAP knowledge

•Wireless equipment knowledge

•Quality/issue reports

•Use cases diagrams

•MOP creation

•Leadership/ Mentoring

•Familiar with PMBOK

•Microsoft Project

•Scheduling projects

•End to End solutions

•UMTS RAN

•CNA file creation/loading/changes

•ATOLL

•Management reports

•KPI

•MO structure

•Moshell scripting

•Ericsson/Nortel/Nokia equipment

•Baselines creation

•Perl scripting

•RF

•RET

•Tektronix/ Nethawk

•CDD design

•XML scripting

•HTML

•OSS

•WinFIOL

•AXE MML commands

•AXE Data Transcript files

•UMTS Core and statistics analysis

•GPRS/EDGE

•TDMA

•Ericsson TEMS

•Java scripting

•Moshell commands

•Element management

•DTSS

•IP ATND design

•Actix

•Mapinfo

•Comarco

•Network optimization practices for MSC

•MSC Performance statistics analysis

•Data collection and analysis skills

•Data modeling (UML - RUP)

•DAS/ antenna theory

TRAINING

•Statistics And Traffic Measurements SIEMENS

•GSM Data Transcript Axe 810 ERICSSON

•IP Network Analysis and configuration

•GSM Layered Architecture ERICSSON

•ATM & IP, Over ATM ERICSSON

•CPP Nodes Features & Functions ERICSSON

•Datacom Networking ERICSSON

•GSM MSC Server Configuration ERICSSON

•SIGTRAN ERICSSON

•GSM/WCDMA M-MGW Operation & Configuration ERICSSON

•GSM MSC Server Configuration ERICSSON

•GSM Signaling in the Core Network ERICSSON

•PMP/PMI

•CCNA

EDUCATION

PMP/PMI (project management program) certification in progress

CCNA certification in progress

1999 – 2003 National Polytechnic Institute (IPN), Mexico City

Computer Systems Engineering

Digital and Electric Systems Specialist

REFERENCES AS PER REQUEST

Contact this candidate