Customer Service Human Resources

Brendon Knight

**** *. **** ****** *********: 773-***-****

Chicago, IL 60620 E-mail:************@*****.***

Professional summary: Accustom to working in fast-paced environments with the

ability to think quickly and successfully handle difficult situations. Ensures the delivery of

a high level of customer experience, excellent interpersonal skills, possesses easily

transferable skills such as organizational, working with teams, and the aspiration to

obtain customer satisfaction.

Work History:

May 2013 – Current

Jiffy Lube, Evergreen Park, IL

Lube Technician

Serve as a liaison to customers, speaking effectively with customers to communicate

and provide problem-solving abilities, offering car care solutions and preforms light car

care vehicle maintenance to include.

●Oil changes, tire rotations and tire pressure checks

●Checking fluids, light bulbs and fuses

●Performs complete filtration of transmissions, radiators and air conditioner diagnostics

●Prepares diagnostic reports to educate customer about required maintenance

●Interprets maintenance instructions and communication information to customer

Volunteer History:

Assisted with the dismantling and reconstruction of internal rehabilitation project in

Mach 2014, task included.

●Removal and replacement of ceiling insulation,

●Removal and replacement of dry wall and floor tile

●Cleaning up of debris

Education

Penn Foster Home School, Chicago, IL; overall GPA 3.3

Computer Literacy

Basic knowledge with Microsoft Word, Excel, and PowerPoint, and Internet Research

Brendon Knight

1706 W. 92nd Street Telephone: 773-***-****

Chicago, IL 60620 E-mail:************@*****.***

September 19, 2014

Dear Human Resources:

In today's customer service oriented society, timely, friendly; proactive service is

important to enhance business growth. Customer loyalty is always impacted

when you employ the right service professional to represent you when assisting

your valued customers.

My experience in the service industry has taught me how to meet and exceed

each customer's expectations with service that sells. I have assisted all types of

customers while in my current job. I have the interpersonal skills required to

please customers. Moreover, I have the skills and self-confidence needed to

represent your company.

It would be a pleasure to interview with you and I look forward to hearing from

you soon.

Sincerely,

Brendon Knight

Brendon Knight

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