Customer Service High School
Resume:
Tyana M. Monette
*****.*******@*****.***
High School: Hedgesville high school (Hedgesville, WV)
August 2009 May 2012
**** **** ******* ******* *****r
Secondary School: Hagerstown community College (Hagerstown,MD)
August 2012 May 2013
during my 2012 2013 school year I played for the "Lady Eagles.
Work experience:
Dunkin' Donuts June 2010 July 2011 (Martinsburg,WV)
Job Description: During my time here at Dunkin' Donuts, I really learned what true
customer service is. I had to work up front on the registers and take orders accurately and
efficiently. If I was working on the oven that day, I had to follow the cook cards and make
the food accordingly to regulations. If I was to close the store at night, I would have to
wash dishes and do some house keeping. I would have to count the money in the
drawers, and leave the start up money.
National Conservation training center July 2011 Jan 2012 ( Shepherdstown, WV)
six month paid internship with the fish and wildlife service. There I did clerical work for
D.E.O Division of Education Outreach the mission of D.E.O was to educate the youth on
the environment and how to protect it and themselves.
I did clerical work for them meaning : Answer phones, make copies, schedule
appointments. I checked guess in, and send out mass emails throughout the department. I
used the lamination, faxed documents, and used Microsoft and its other programs. I
assisted everyone in our department with whatever they needed.
Fedex Grounds Feb... 2012 March 2013 (Martinsburg,WV)
job description: Here at Fedex I sorted packages that fell down the shoot. I stacked them
the required height. Then I proceed to wrap the packages with plastic wrap.
eventually my manager asked me if I wanted to supervise a small crew of 15
people to manage specialty shoots. I had to account for my crew everyday, and made
sure they completed the task that was sent to us by corporate. I recorded the number of
skids we did each day and turned that, as well as necessary reports to management.
Home Depot Distribution Center march 2013 Sept 2014 ( Hagerstown, MD)
Job Description: In the beginning of this job I worked in returns. I would take the items
customers would send back I would process all the information on the computer into the
systemback into the system. I would sort through the merchandise and decide if it could
be saved or destroyed.
Then I was moved to the Receiving department, due to a shortage in employees
where I had to count the shipment and log into the database, and move it to its respected
location. We would do anywhere from three to six trucks a day depending on the size of
the truth and how many people working on the truck.
Macy's fulfillment center 2014 2015 (Martinsburg, WV)
Job Description: During my time here, I worked in the GOH department which stands for
"Garment on Hanger." There I did multiple things I prepped, which iswhere I took the
segments and folded them and sent them down the shoot to be shipped.
I also picked scotching to be prepped, as well as put away items that were return.
Sometime the management would send you to different departments, so you were cross
trained to be able to do other jobs.
Thank you so much for viewing my resume
Sincerely Tyana M. Monette
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