Customer Service Manager

Cassandra Simmons

Jacksonville, FL *****

***********@*****.*** - 904-***-****

Private

* Strong Organizational & Time Management Skills

* Executive & Administrative Support

* Customer Support Skills

* Take initiative to Complete Projects as Well as Being Able to Work Well With Others to Get the

Tasks Done

* Efficient and Accurate in all Tasks

* Able to Work on Multiple Projects Simultaneously, Prioritize and Meet Deadlines

* Excel in Fast Pace

Authorized to work in the US for any employer

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Work Experience

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Customer support management/executive support

Avenues Lighting - Jacksonville, FL

July 2014 to Present

Area

*Customer Support-Purchase Orders, Back Orders w/ Vendors, Ordering Lights/Fans

*Accounts Receivable

*Support of Business Manager/Owners

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Billing Specialist/administrative support

Brown Trucking - Jacksonville, FL

January 2010 to July 2014

Billing, Collections, ADP Payroll (Timecards), Receivables, Counseling of drivers on Safety Regulations

(DOT), processing driver logs, various other duties

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Administrative Assistant Ii/Customer Service Support

Pinnacle - Jacksonville, FL

July 2008 to January 2010

Accounting, billing, research on payroll for business owners, auditing of payroll, processing member

fees, correspondence for member emails, e- mail blasts through LYRIS system, setup/scheduling of

Webinars for President of company, assisting Project Manager/Office Manager with various duties.

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Executive Assistant

Stewart Lighting

January 2005 to March 2008

Assisted CEO and President of Stewart Lighting with customer base, met with builder accounts on Model

Home choices for lighting, lighting package setups/pricing for builder accounts, builder account

purchase orders, corresponded with superintendents with various job sites, model home credits with vendors, billing and various other duties

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Education

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Diploma

Middleburg High School - Middleburg, FL

June 1990

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Florida Community College,, Downtown Campus - Jacksonville, FL

Skills

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Microsoft office (advanced), 55 WPM, A/R, A/P, Collections, DOT hours of service certified

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