Robyn Wilkey

*** ***** ****** **, ******* Green, KY 42101

270-***-**** acp6hf@r.postjobfree.com

PROFESSIONAL PROFILE

I have expertise in multiple phases of EHR Implementation including: Team lead, Classroom Trainer and liaison on several projects,

At Elbow Go-Live Support. Strong technical background, organized, able to plan and oversee projects from conception to successful conclusions. Proficient with Soarian Clinicals, Meditech, Siemens, DB Consultants, Cerner, Health Management Systems. Microsoft Windows, Microsoft Word, Microsoft Excel, Power Point, Microsoft Publisher, Mac Pro, and a variety of several Hospital database programs.

Training and supervising staff and Physicians in clinical and financials procedures for EMR implementation.

Familiar with CPT coding and billing and ICD-9 codes.

Bachelors Degree in Corporate Communications with emphasis in interpersonal, collaborative, organizational and leadership skills. Ability to articulate technical concepts to technical/nontechnical members of the team effectively.

EMR SYSTEM EXPERIENCE

Soarian Clinicals and CPOE v3.2, 3.3, and 3.4

Soarian Financials

Soarian MAK

Soarian EDM

Soarian EDIS and Tracker Board

Soarian PDOC

Meditech

DB Consultants software

Cerner – On line training of CPOE, Documentation

EMR CONSULTING EXPERIENCE

Provider Documentation – Soarian Clinicals

April 2015 to May 2015 Cape Regional Medical Center – Cape May, NJ

Physician floor support and post go-live production support for Provider Documentation

Project Coordinator/Command Center Coordinator – Soarian Financials

January 2015 to April 2015 Lake Health – Concord, OH

Coordinate and develop plan for Command Center

Set up Worklists for Patient Access and Revenue Management

Set up Denial codes,Transfer limits and Transfer target codes

Coordinate scheduling for Go Live

Back up Trainer

Live plan assistance

Command Center Project Team Lead – Soarian Financials

September – October 2014 St. Joseph’s Hospital – Paterson, NJ

Managed command center by triaging tickets and scheduling the support staff

Managed Sharepoint, End user phone support,Floor support lead

Backloading of scheduling for Same Day Surgery, Putting in charges for Ortho, PT,OT, Surgery

Training of team members and floor staff on workflow, registration and charges for financials.

Soarian Clinicals/Go Live CPOE

August 2014 Cape Fear Medical Center – Fayetteville, NC

Command Center Support Troubleshooting, Logging issues

Training of consultants and staff on procedures and documentation

PACU, Med Surg clinical go live support

EDIS Trainer/go live support - Soarian CPOE 3.4

June 2014 Nacogdouches County Hospital – Nacogdouches, TX

Trained physicians in ER/ EDIS tracking board, CPOE, Census/Worklist, Clinical Summary and provider documentation

Developed scenarios and tip sheets for training

Physician and staff floor support and post go-live production support, Med Rec, MAK, Clin Docs, Order entry

EDIS Trainer/go live support - Soarian CPOE 3.4

May - June 2014 McLeod Healthcare – Florence, SC

Trained physicians in ER/ EDIS tracking board, CPOE, Census/Worklist, Clinical Summary and provider documentation

Physician and staff floor support and post go-live production support, Med Rec, MAK, Clin Docs, Order entry

EDIS Trainer/go live support - Soarian CPOE 3.4

April - May - 2014 McLeod Healthcare – Little River, SC

Trained physicians in ER/ EDIS tracking board, CPOE, Census/Worklist, Clinical Summary and provider documentation

Physician and staff floor support and post go-live production support, Med Rec, MAK, Clin Docs, Order entry

Worked with Charge nurse and Educator to develop tip sheets for workflow

Classroom Trainer - Soarian Clinicals 3.4

January 2014 to March 2014 Maui Memorial Medical Center – Maui, HI

Classroom Trainer for superuser, physician, nursing and ancillary staff in CPOE, Clin Doc, MAK, EDIS, ED Tracker Board, PDOC, Critical Care, and EDM

Physician floor support and post go-live production support

Wrote teaching manual for Director of Education to use in the classrooms for training

Created outlines and additional education handouts for staff and trainers

TEAM LEAD – MAK Clinical Activation

December 2013 UMASS Malborough Memorial – Malborough, MA

Command Center, Assisted staff throughout entire hospital

Liaison between staff and administration to communicate both their needs Managed End User Support Team

Assisted staff on Soarian Financials, scheduling, insurance info and navigation.

Assisted with support staff scheduling and travel arrangements

Worked in Call Center assisting with call volume and level 2 support, issues triage and ticketing

Clinical Activation Specialist - Soarian Clinicals Sim Model 3.3

November 2013 Wise Regional Medical – Decatur, TX

Physician and nurse go-live support: Clin Doc, CPOE, Med Rec, TLC, MAK, Behavioral Health Clinic

Liaison between staff and administration to communicate both their needs

Identified and reported workflow and system configuration improvements

Trained staff on Soarian Financials, implementation, navigation and scheduling.

Created tip sheets for continued education

Clinical Activation Specialist - Soarian CPOE

July 2013 St.Joseph’s Hospital – Yonkers, NY

Go Live Clinical activation at elbow support

Assisted Nurse’s in Med admissions, Med Rec, transfer, discharge, assessments, plans of care, lab results, medication reconciliation and troubleshooting.

Provided at elbow support for physician implementation - CPOE

Identified and reported workflow and system configuration improvements.

Clinical Activation Specialist - Soarian CPOE

May 2013 St. Peter’s Medical - Albany, NY

End user support with Plan of Care, and medical documentation to nursing staff

Clinical Activation Specialist - Soarian CPOE/Financials

April 2013 T.J. Sampson Regional Hospital – Glasgow, KY

Go Live at elbow support

Assisted Nurse’s in Med admissions, Med Rec, transfer, discharge, assessments, plans of care, lab results, medication reconciliation and troubleshooting

Communicated effectively with management and coordinated tasks to command center for enhancements of software

Clinical Activation Specialist - Soarian Clinicals 3.3

March - April 2013 UHS Chenango Memorial – Norwich, NY

Command Center, physician and nurse go-live support: Clin Doc

Assisted staff throughout entire hospital and created tip sheets for further education of changes to system

Liaison between staff and administration to communicate both their needs

Clinical Activation Specialist - Soarian Clinicals 3.3

February 2013 Our Lady Of Lourdes - Camden, NJ

Provided at elbow support for physician implementation - CPOE

Identified and reported workflow and system configuration improvements

Worked as liaison between providers and command center to assist with system enhancements and to improve workflow

Participated in team meeting discussions to address functionality concerns, system navigation improvements, and optimization issues

Shadowed individual physicians as they rounded the facility and provided support as needed

Provided individual training sessions for physicians.

Compiled CPOE statistical data for physician and nurse contacts and order entry

Clinical Activation Specialist - Soarian Clinicals 3.3

January 2013 Denver Health - Denver, CO

Command Center, physician and nurse go-live support: Admission & Discharge Med Reconciliation, and transfer level of care

Assisted staff Medical Surgical Unit, Labor and Delivery

Liaison between staff and administration to communicate both their needs

Clinical Activation Specialist - Soarian Clinicals 3.2/Financials

October - November 2012 The Med - Memphis, TN

Go Live activation support

Assisted Nurse’s in PCU (Progressive Care Unit) with CPOE, admissions, transfer, discharge, assessments, plans of care, lab results, medication reconciliation and troubleshooting.

Communicated effectively with management and coordinated tasks to command center for enhancements of software

Hillview Chiropractic Center – Business Administrator/Financials DB

January 1996 - Present Bowling Green, KY

Installed and trained staff on EMR clinical and financial software.

Billing with CPT coding and ICD-9 procedures to expedite payment

Coding and billing documentation training of staff

Prepare medical narrative reports & documentation, which expedited payment by

insurance companies

Wrote and implemented Policy & Procedure manual enabling standardization of employee regulations

Managed accounts payable/receivable, produced profit and loss statements for accountant review. Formed strategies to efficiently manage office workflow

Trained staff on financials and scheduling of patients and proper protocols

American Home Patient – Patient Advocate/Representative

2007 to 2010 Bowling Green, KY

Maintained EMR patient data base for territory

Experience in Medicare and managed care reimbursement and electronic billing

Established and maintained relationships with Physicians, Clinics and Hospitals in the medical community

Conducted in-service education programs for usage and application of medical equipment

Received award for most impact in territory management

Publicis Selling Solutions/Takeda Pharmaceuticals – Neuroscience/Gastrointestinal Specialist

2005 to 2007 Bowling Green, KY

Interfaced with doctors (FP/GP, IM, OB/GYN, Rheum/Endo, cardio, neurologists), Nurse practitioners, physician assistants, nurses, office staff and pharmacists with drug information and prescription processing through EMR and Health information Management Systems

Advanced 42% in company rankings from 387 to 215.

Coordinated speaker education events, analyzed territory data to execute sales & business plan.

Inventory management, budget projections, managed monthly and quarterly expense account

DELL/Perotsystemsmerican Home Patient – Health Insurance Associate/Revenue Cycle Management

2003 to 2005 Bowling Green, KY

Managed and analyzed hospital accounts for review to expedite payment for billing and coding reimbursement.

Mastered and trained staff to work multiple EMR from various hospitals throughout the country.

Trained and mentored staff. Implemented progress reports for review.

Completed training in billing and coding procedures as required.

CPT coding and ICD-9 procedures

Classroom Training

EMR Trainer, Lead Super user, Clinical IT support/Analyst, EMR Implementation

Responsible for Classroom Training and support of different facility’s staff and physicians during their implementation and go live activations of EMR. Clinical IT support with software management, assisting with the build of order sets, and developing curriculum for training. Trainer for physician, nursing and staff on Siemens’ Soarian

Assisted ER with order entry and time management in go live phase

Trained physicians and staff on Portal, Admission & Discharge Medication Reconciliation, CPOE, Discharge instructions, Problem list, Allergies, Past & present medical history, service provider work space and preliminary cause of death

Navigating through the system for Patient history, Electronic Medical Management, patient results of lab, vital signs, clinical documentation and electronic signing of documents

Created Continuing Education Handouts for staff as system information changed during the go live phase

Worked with staff and builders to design documentation and workflow.

Bowling Green City Schools/ substitute teacher for High School, Middle School and elementary classrooms

Combines multiple teaching styles to strengthen the range of learning

Taught curriculum set forth by teacher and kept students on task

Un-Integrated technology into the learning process with computer lab projects

On line class Communications WKU Adjunct Prof.

Additional Professional Highlights

Management & Training

Training and supervising clinical and financial procedures for medical facilities

Communicated with command center, administration, IS department and staff issues related to implementation

Worked with staff and builders to design documentation and workflow.

Strategic Sales & Management plans, trends and forecasts

Executive Presentations

Program Development & Execution

Received award for most impact in territory

EDUCATION/CERTIFICATIONS

Working on Master of Science in Adult Education, Western Kentucky University

Bachelor of Science in G.S., Corp. Communications, Western Kentucky University

Physicians Academy Advanced Diagnostic and Clinical Procedures, Plano, TX.

Associate of Science in Communications, University of Southern Indiana

Contact this candidate