Customer Service Medical

! Lewis-Lam

Renee

***** ******** **. ***.****

Newark, Ca 94560

Home: 510-***-****

*********@*****.***

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! of qualifications: Experience in managing multiple tasks simultaneously with

Summary

demanding priorities while ensuring consistent quality and on-time delivery in a fast paced

environment. Highly motivated, detailed oriented, excellent written and verbal communication

skills, strong organizational, planning, and team building abilities, leadership, creativity, and able

to demonstrate flexibility.

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Experience:

! Title: Biller II/Ward Clerk

Job

Employer: Children's Hospital & Research Center at Oakland

Dates: May 2001- April 2015

Duties: Responsible for processing 150 charts per day by assigning appropriate medical ICD

and CPT codes with modifiers. Chart verification of information. Process claims from beginning

to end. Monitor claim status. Process electronic and paper claims and all documentation to

ensure an expedited claim process. Follow up with insurance companies. Post payments from

EFT and EOB’s. Provide excellent customer service and assist in duties as assigned.

! Title

Job : Medical Biller/Coder instructor

Employer: Institute of Business technology

Dates: August 2010 – February 2012

Duties: Responsible for teaching ICD-9, CPT, Modifiers, HCPCS, claim process, payment

posting, knowledge on reading EOB and EFT’s. Assigned test, post grades, lecture on medical

terminology and anatomy and physiology. Instruct students on how to use ICD book and

interpret chart/notes. Answer questions and aiding in the success of a medical billing and coding

certificate.

! Title:

Job Front Office/billing Manager

Employer: Stephen Brown, MD

Dates: January 1999- May 2001

Duties: Responsible for supervising front office staff and back office. Ensure patient continuity

by empowering staff with knowledge of customer service skills, phone technique, insurance

verification, posting of co-payments and rooming patients providing accurate vital signs. .

Electronic medical record/update of charts. Employee reviews, interview, payroll and accounts

payable. Billing all insurance companies including medicare/Medicaid. Claim process and

follow up. Implementation of a professional and cohesive daily operation to ensure quality of

care.

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Skills: Certified professional coder, practical nurse certificate, Epic

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! Reference available upon request

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