Customer Service Representative

Maya Martin

*** *** **** ****** *******, TX ***** 760-***-**** u *********@*****.***

Objective

Seeking Administration Assistant position where my progressive experience and flawless execution skills can be utilized to improve customer satisfaction boosting the productivity of the company.

Profile

I am a dependable, well organized, motivated and friendly professional with some college experience. I have the capability for quickly mastering new skills & technology. Experienced in handling time sensitive & confidential records, reporting functions and deadlines. I pride myself with being flexible and versatile, poised and competent with the ability to easily transcend any cultural differences. I also possess excellent team-building skills and like to contribute as a positive team member.

Skills Summary

Reliable and Dependable

General Office skills

Written Correspondence

Computer Skills

Customer Service

Strong Listening Skills

Problem solving

Accounting/Bookkeeping

Microsoft Office Applications

Professional Experience

Ricoh –Carlsbad, CA Contracts- ViaSat Inc. / Nation Star Mortgage / Metro Pcs

Office Support Specialist, Field Support Representative 2013 to Present

Receive and deliver incoming packages via UPS, FedEx and USPS daily.

Complete copy and fax jobs for customers in a timely manner; includes scanning and binding of materials

Enter daily expenses of postage and merchandise orders, and update new employee information weekly.

Provide documentation content to support new and existing product services. This includes creation of editing content for report interpretation guides, wrote site procedure guide.

Assist Payment Processing department and payroll distribution, as well as deliver other interoffice mailings.

Service Ricoh copy machines, record customer usage, and update the monthly billing excel spreadsheets.

Switch board operator with experience handling a high volume of inbound customer service calls and emails.

Facility coordinator Order office supplies & first aid items for multiple departments

Marine Corps Exchange Center –Camp Pendleton, CA

Lead Cashier & Customer Service Representative, 2008 to 2012

Provide customers with high quality and consistent professional service

Ensure all money procedures are followed exactly; verification of checks signatures and money transactions identification and credit cards match.

Create reports documenting any safety hazards and/or unsafe practices and procedures.

Assist in daily store production: responsibilities include cash register count, training new staff, stocking and receiving merchandise, and above all customer satisfaction.

Wal-Mart –Oceanside, CA

Cashier & Customer Service Representative, 2005 to 2007

Enter customer’s transactions on cash registers.

Order daily supply of cash, count incoming cash, balance currency in cash drawer at end of shift.

Process wire transfers, money orders, tax checks, corporate checks and money grams.

Handle customer service requests regarding basic Walmart account information.

Education

Mira Costa College Oceanside, CA May / 2015

El Camino High School Oceanside, CA June / 2003

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