Customer Service Representative

Monica Stewart

Customer Service Representative - Kelsey-Seybold

Houston, TX 77245

**************@*****.*** - 713-***-****

I am a self-starter that consistently meets project deadlines while multi-tasking in fast-paced environments.

I respond rapidly and appropriately to challenging circumstances, evaluating problems, decision-making that

promotes positive change and able to refocus on new priorities. I thrive as a team-player by utilizing my

outstanding interpersonal communication skills and quickly establishing rapport with employees, colleagues

and customers.

Professional Strengths

* Project Control and Management.

* Human Resource Management.

* Highly proficient in Microsoft Word, Excel, Security Macro, Technicolor, Lasernet System, Lasernet Data.

* Legal and Regulation Compliance Management.

* Conflict Resolution Management.

* Team building and Leadership.

* Office Management and Administrative Support.

* Budgeting and Finance Management.

* Interpersonal Communication.

* Schedule and Event Coordination.

WORK EXPERIENCE

Nanny/Household Manager

Terri Rajuai - Scottsdale, AZ - May 2014 to May 2015

Responsibilities

Started the day getting kids to school, then cooking lunch for them when they got out of school,if they had

practice i would taken them then come home cook dinner. If i had to go to the store . Anything that need to

be done i had to do it cleaning,cooking .shopping

Customer Service Representative

Kelsey-Seybold - Pearland, TX - May 2011 to May 2014

Preventive Medicine)

* Scheduling of patients' appointments.

* Advised patients about Insurance and Medicare benefits.

* Quickly and effectively solve patient challenges.

* Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

Administrative Assistant

Southwest Traders - 2009 to 2011

Handle and prepared documents efficiently.

* Managed office communications and information.

* Conducted research on company procedures and methods.

* Planned intercompany meetings.

* Answered phones and took messages.

* Routed calls to appropriate team members.

* Handled office equipment.

* Oriented incoming staff.

Executive Office Manager

DHL Express - 1992 to 2008

Managed daily operations for a highly competitive commercial delivery company.

* Managed Human Resource activities involving unemployment insurance, benefits, payroll, and developed

employee goals.

* Conducted driver training that included customer service skills, safe driver trainer, proper procedures of

picking up and delivering packages.

* Prepared comprehensive seminars on improving customer service and fostering relationships with current

and prospective customers.

Contact this candidate