Manager Software

**** *. ******** ***. *******, IL *****

773-***-**** *.*******@*********.***

Randy Burgess

Objective

To obtain a challenging IT Manager/Director position with potential for advancement.

Experience

2005–Present Summit Industries, Inc., Chicago, IL

IT Manager

Upgrade our ERP software from SyteLine 7.04.20 to 8.03.20, this included upgrading Hardware SQL software and training users. Doing a lot of this myself saved the company ~$15000 in consulting fees.

Manage all aspects of IT from Telecommunications to Data with PC and network support for ~65 users; some access remotely.

Support MS Office, ERP, MS Access and other software solutions.

Upgraded and modified SyteLine, our Infor ERP solution.

Implemented a Help Desk solution for IT, Tech Services and Engineering.

Upgraded servers including Migrating Exchange from 2000 to 2003, and LAN, printers and copiers.

Placed print functions under one umbrella; saving thousands of dollars annually.

Developed a remote access protocol for our foreign employees using terminal server, while limiting network access to unauthorized engineering drawings.

Supervise IT vendor management which includes purchases and recommendations.

2/2005–11/2005 Contractor Chicago, IL

KTMarketing: General support and maintenance.

Alnian Construction: Server, printer and PC/laptop support. Reinstalled windows server and reconfigured DNS server.

Falkor Group: Network, PC and software troubleshooting for Falkor clients.

10/2000–2/2005 Marc Realty, LLC, Chicago, IL

IT Manager

Provided PC and network support for ~165 users and servers spread over 25 buildings, with an estimated 360 devices (network included servers, printers, copiers and phones).

Supervised corporate headquarters office move twice in five years, which included network and telephone cable build-out and server room infrastructure.

Set timeline and budget for connecting all offices to corporate; used Citrix and inexpensive routers, which saved $60,000+.

Implemented upgrades for pc's and software, and placed all of our print functions under one umbrella.

Hired, supervised and mentored IT Support personnel.

Supervised IT vendor management which included purchase recommendations and record-keeping.

11/95–10/2000 Lyric Opera of Chicago, Chicago, IL

Network Administrator, Sr. Systems Analyst

Provided networking, user support (hardware and software) for a 100+ Node NT Network.

Implemented and installed 5 Compaq Presario rack mounted servers with NT 4.0 and Raid 5.

Project Management for a three-year transition from Windows 3.1 to Windows 95 upgrade (hardware and software).

Designed and executed course material for training users for Windows 95 and MS Office applications.

Responsible for Y2K transition.

10/1994–11/1195 C.A.E.L, Chicago, IL

Network Administrator

Purchased and installed all hardware and software for a 30+-node Novell local area network.

Programmed custom reports and utilities.

Supervised and implemented all areas of PC use with Novell LAN software and Solomon applications.

Interfaced Pegasus Mail with the Internet in order to provide internal and external e-mail to all users at a fraction of the cost of other solutions.

Designed and executed course material for training users for WordPerfect 6.1 and Windows 3.1.

10/1992–5/1994 Platinum Software, Lotzof & Assoc., Lincolnshire, IL

Sr. Systems Programmer

Designed and programmed custom applications for financial and manufacturing modules with project management to the client level ($40,00 revenue creation).

Significantly reduced time required (80%) for manual transactions by designing and programming a custom application.

Education

DePaul University Chicago, IL

Bachelors Degree

CERTIFICATION

2005

MCSE on Windows 2003

2005

MCDBA Certification (Microsoft Certified Database Administrator)

Classes

CCNA (2005, 2012)

SQL 2008 for Administrators (2013)

References are available upon request

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