OBJECTIVE

To be able to make use of the experience and skills I have obtained through my education and work experience, with an organization that provides the opportunity for growth.

SKILLS

A highly equipped Administrative Assistant with experience in performing a variety of administrative and staff support duties; which require a range of knowledge and skills of organizational procedures; directing and assisting visitors, and resolving administrative problems and inquiries; composing, editing, and proofreading correspondence and reports, while maintaining a typing speed of 45 words per minute, and preparing a range of administrative documents; ability to prepare and follow up with work in progress.

A well-organized individual with good time management skills as well as interpersonal skills; book meetings and organize group interviews; performing other administrative duties such as filing, faxing, photocopying, scanning documents and emailing clients.

I am someone who ensures complete confidentiality when dealing with sensitive documents and issues; a highly motivated individual who is very open-minded and has the ability to learn new software programs, work independently or as part of a team, very detail-oriented, with strong prioritizing skills, very energetic and enthusiastic, and work well in a fast paced environment.

EMPLOYMENT HISTORY

Collega International (Aveda)

Administrative Coordinator October2013-to present

Conducting of surveys. Studies and collect administrative and operational information on problems using these to solve the problem. Booking meetings. Prepare manuals and other publications on improved procedures, methods and systems. Supervise and participate in activities involving personnel management of my division of which includes employment and benefits, classification, employee training and administration of salary. Prepare all reviews for employees. Taking care of cases in accordance with established rules and procedures. Provides assistance on agency or personnel policy information and oversees and support clerical personnel. Managing all correspondence of department. Provide assistance in the preparation of our annual budget. Prepare instructional and informational publications on special, monthly and annual reports. Follow up on projects to determine whether they adhere to a predetermined project completion date and progress. Maintains a smooth working relationship with staff and co-workers. Implement cost reductions. Evaluate our personnel and technological requirements. Implement changes. Maintain rapport with customers, managers and employees by arranging continuing contacts, researching and developing new services and methods and setting priorities. Constantly providing information by answering questions and requests. Manage and resolve all client issues. Manage our online gift cards purchased.

Collega International (Aveda)

Call Center Supervisor April2011-October2013

Managing and directing the daily activities of call center agents and telephone operators. Supervising, planning and managing functions concerned to Call Center environment. Call monitoring, coaching, training, disciplining and reviewing all agents of operators. Acting as an information source and answering operator or agents questions, assigning tasks, following up and giving instructions as needed.

Attending, following up and resolving customer complaints and questions. Ensuring that the team members acquire the appropriate support and training to apply the best skills and knowledge on the job. Carrying out performance measurement, monitoring, and evaluation of all agents and operators to improve the efficiency. Compiling and maintaining lists of on-call and key schedules and personnel, and ensuring that the operators can use all lists are required. Updating databases, organizing activities related to maintenance and repair of equipment’s, ordering supplies and materials. Preparing and directing schedules, monitoring attendance of operators, scheduling breaks and shifts as necessary.

Communicating solutions, successes and opportunities to the Manager of customer service.

Practicing and ensuring compliance with that of all the organizations policies and procedures.

Laura Canada

Service Coordinator 2007-2011

Resolve customer issues on a daily basis using good problem solving skills while adhering to company policy; data entry, order office supplies, balance closing deposit, perform general office duties i.e. faxing, answer all incoming phone calls, reply all e-mail correspondence, prepare internal transfers of garments, cashier, arrange group interviews, perform all reference checks. Organize all staff meetings.

N.V. Sitt, Paramaribo, Suriname

Instructor/ Office Assistant 2001-2005

In charge of arranging and scheduling classes, prepare certificates, administrative duties: faxing, photocopying, directing and assisting visitors, arranging meetings and took care of most of the correspondence; thought computer classes to beginners.

Radio Kankantri, Paramaribo, Suriname

Talk Show Host 1999-2005

Host of a program called “The Weekend Chat”, the main focus was to enlighten the youth about safe sexual activities and make them aware of how dangerous it can be if they made the wrong decisions.

VOLUNTEER WORK

Salerno’s Hair Salon

Secretary/ receptionist July 2007-August 2007

Dealt with all incoming calls, made appointments, cashier, direct and assist clients.

Royal Le-Page Reality

Secretary/ receptionist April 2007-June 2007

Basic office duties, faxing, copying, filing, answered all incoming calls, assist clients, answer all inquiries.

GMC Engineering

Receptionist November 2006-December 2006

Answered all incoming calls, faxing, copying, filing

Chet Sharma Law Office

Receptionist June 2006-August 2006

Answered all incoming calls, faxing, copying, filing, dealt with some correspondence.

EDUCATION

Institute for Inter mediate Economic and Administrative Education

Paramaribo, Suriname, October 2001 – August 2004

Economics and Administrative Education certificate

Seneca College

EXECUTIVE SECRETARY PROGRAM

References are available upon request.

Contact this candidate