Engineer Active Directory

Jessica Morrissey

******@****************.***

Senior System Engineer

System design and implementation specialist whose qualifications include a degree in computer science; multiple technical certifications; and detailed knowledge of Active Directory, Exchange, and virtualization technologies. Over ten years of experience in the creation and repair of network and server systems.

Technology Summary

Systems: Microsoft Windows Server 2012, 2008, SBS2011, SBS2008, 2003, 2000

Virtualization: VMWare, Hyper-V, VirtualBox

Networking: LANs, WANs, VPNs, Routers, Firewalls, TCP/IP

Applications: Exchange, Kaseya, Labtech, Veeam, Acronis, AVG

Recent Projects

Virtualization: Converted physical servers to virtual machines; implemented new high-availability systems using dedicated iSCSI SAN hardware

Exchange: Implemented new multi-site Exchange solutions; upgraded and migrated from legacy mail systems; configured hosted Exchange platforms; protected mail systems via third party services and in-house hardware solutions

Active Directory: Designed and implemented new multi-site Active Directory organizations; upgraded and redesigned existing Active Directory systems to better implement Group Policy, site-aware DFS namespaces, DNS infrastructure, and a myriad of other network services

Remote Access: Implemented, designed and reconfigured remote access solutions, including hardware and software VPN solutions, web-based secure access portals, remote desktop gateway, and application-based desktop access

Networking: Designed and configured comprehensive network infrastructures, including WAN access and security, secure site-to-site communication, multi-tier wireless availability and security, and remote access solutions

Security: Consulted with clients to determine security and access requirements to files and applications; implemented and redesigned access in accordance with organizational and logistical needs

NIT Connect 2014-2015

Senior System Engineer

Responsible for support of small to medium businesses in fields such as finance, healthcare, and law

Implementation and design of projects including moves, upgrades, and new systems

Research and document environments for new and existing clients

Tekmark Global Solutions / Chelsea Computer 2012-2014

Senior System Engineer

Responsible for support of clients primarily in nonprofit industries

Implementation of projects including moves, upgrades, and new systems

Responsible for developing management systems and policies in a managed services environment

Provide top-level technical issue resolution as well as designing and implementing client projects

Responsible for researching and recommending new technologies, both to clients and for internal use

Power Consulting 2010-2012

Senior System Engineer

Responsible for implementing new systems and renovating existing systems for approximately 50 small to medium managed service client businesses

Provide top-level support and training to junior engineers

Responsible for researching and recommending new technologies, both to clients and for internal use

Milton Hershey School 2007-2009

Network Administrator

Responsible for managing a Windows/Novell/Mac/Linux/VMWare/Citrix environment with 1500 staff members and 2500 K-12 students over two campuses and approximately 70 servers

Projects included migrating file servers from NDS to Windows, virtualizing a significant portion of physical servers and moving from local storage to a SAN solution, implementing a CommVault backup system, implementing and documenting account auditing and security procedures, and creating a WSUS infrastructure and negotiating policies for managing updates among various teams

Worked with application developers to provide infrastructure and updates for their applications. Worked with the desktop support group to provide software distribution support as well as assisting in troubleshooting advanced client application issues

Cliant 2006-2007

Network Engineer

Responsible for implementing and maintaining primarily Windows 2000/2003 based networks for small to medium companies in a managed services environment

Projects successfully completed include installation and upgrades for many Windows and Exchange servers, implementing network LAN and WAN infrastructures, website/email/DNS cutovers, company-wide virus/malware/spam cleanups, Veritas and Tapeware backup installation and maintenance, break-fix troubleshooting, and general desktop support

Technologies worked with include Windows Server 2000/2003, Exchange 2000/2003, IIS, Watchguard and Cisco routers and firewalls, wireless technologies, Symantec/Veritas Backup Exec, Tapeware, with limited exposure to Citrix, Macintosh, and Linux/Unix, and CRM environments

Strong communication and time management skills were required as that I was the primary point of contact for day-to-day IT matters for dozens of small to medium businesses

Advised client companies on hardware, software, and security purchases

Adelphia Communications 2004-2006

Technical Support Engineer

Responsible for assisting customers with computer related technical and billing issues via phone support

Responsible for resolving non-technical billing and customer satisfaction issues in a timely manner

Common issues handled include resolving TCP/IP, DHCP, DNS, and internet browser conflicts and providing/correcting settings for common application software

Technologies worked with include Remedy, Exchange, the most popular internet browsers and email clients, webmail interfaces, dynamic portals, and multi-line phone systems

United States Marine Corps 1996 -2001

Information Systems Coordinator/Computer Technician

Responsible for the network design and engineering of local area networks and maintenance, break-fix troubleshooting, and disaster recovery of a secured enterprise-level network supporting over 1,000 users

Responsible for system administration in a Windows NT 4.0/ 2000 environment, email and public folder administration, network security monitoring, software training, disaster recovery, and 2nd level desktop support

Projects successfully implemented include the deployment, implementation and configuration of mission critical data and communications networks in remote locations for up to 500 users with full domain network services to include file/print services, Exchange 5.5 and Norton Antivirus in a high pressure, hostile environment

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