Customer Service Representative

PROFESSIONAL SUMMARY

SKILLS

ORK HISTORY

EDUCATION

ACCOMPLISHMENTS

WAUKESHA JOHNSON

**** ***** ***, ** ********, Mi H: 49548 • 616 734-C: 5686 • 616-***-**** • ****************@*****.**

Qualified with six [ years ] years in fast-paced customer service and call center environments. Personable and professional

under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer

skills and telephone etiquette. Customer service professional seeking a management role. Skilled in training staff and

establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Excellent

communicator with in a demanding call center environment as a Customer Service Representative support specialist. Flexible

and hardworking in deadline-driven environments. Motivated customer team-based environment.

Exceptional communication skills

Quick learner

Multi-line phone talent

Medical terminology knowledge

Patient-focused care

Skilled in call center operations

Call center metrics decoding aptitude

Completed telephone training seminar

Familiarity with Key Performance Indicators (KPIs)

Completed telephone training seminar

Extensive history with predictive dialers

Customer service award

05/Current 2008 -

Customer Service Rep

Amway - Grand Plaza 187 Monroe ave Grand Rapids MI

Answered an average of [1000] calls per day by addressing customer inquiries, solving problems and providing

information.

Described the cooperation to customers and accurately explained the Downtown Grand Rapids.

Politely assisted customers in person at the front desk and via email and telephone.

10/2003 - 03/200

Med Tech / Patient Care

oods - 2550 Whispering dr Grand Rapids Mi

Administered medications and assisted in patience care.

Trained new staff on quality care for residents.

Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's.

Authorized drug refills and provided detailed prescription information to pharmacies.

199

High School Diploma :

Central High School - 1401 Fountain St Grand Rapids Mi

200

Commerical Driver Licence CDL : class A

Schneider National - Green Bay, WI

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of

product/service complaints and customer satisfaction.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships

with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships

with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

Telephone Service

Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

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