P&C, Life & Health Insurance Sales
Resume:
CRISTAL M. FRANK
*************@*****.***
OBJECTIVE
To become involved in a highly motivated team environment dedicated to achieving effective company operations, in which I can utilize my skills in salesmanship and customer service, while capitalizing on bilingual Spanish/English proficiency. Also, to achieve a greater personal knowledge base from the experience of those around me.
QUALITIES AND QUALIFICATIONS
I have proven myself to be resourceful, hardworking and flexible under tight limitations demanded of the sales and customer-focused enterprises. I have always exceeded the quota by showing each client excellent service and believe that customer service is the key to all successful company operations. My ability to communicate in both English and Spanish has given me great opportunity with a vast number of non-English speaking clients which has been a benefit to me and my employers.
EXPERIENCE
May 2012-July 2013 Carolyn Bernstein, State Farm Katy, Tx
Account Representative
Responsible to meet and exceed my sales quote to accomplish our monthly’s team goals by providing education and assistance to the market in acquiring the best Personal Lines, Health and Life Insurance Needs. Taking care of in-bond and out-bond calls and marketing all but mainly the Hispanic Market in order to retain and increased our agency’s Book of Business.
July 2010-January 2012 Dagley Ins. & Fin Serv, Nationwide Katy, TX
Customer Service Specialists
Working with Nationwide and various other carriers in their Personal Lines fast-paced, high-end call Customer Service team to analyze Policy Holders assets in offering the best available coverage solutions for clients Premiums, responsible to add and retain company business, resolving and addressing Customers inquiries as well as handling day to day activities like processing payments, adding coverage and policy updates for Policy Holders.
Oct 2009-May 2010 Star Furniture Houston, TX
Sales Consultant
Responsible for the sales process from commitment, contract development, finance arrangements, delivery options and appointments to management of the floor plan, custom ordering and customer follow up.
EDUCATION
1993-1997 Instituto Tecnológico de Estudios Superiores de Occidente
BA Business Marketing and Administration
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