Training Manager

Shatara Brooks

Administrative Office Professional

Pearland, TX 77581

************@*****.*** - 337-***-****

To secure a position that is challenging and allows the opportunity for growth as well as the capacity for gaining

experience while working with individuals.

Authorized to work in the US for any employer

WORK EXPERIENCE

Administrative Office Specialist (CBIT)

Brazosport College - Lake Jackson, TX - July 2013 to April 2015

Duties Included: Serve as a liasion between the college and local Industrial/Non-Industrial clients for the

scheduling/coordination of strategy rooms, ILTs, Conference calls, WebEx meetings, Workshops, and special

events; submit Quotes (Letter of Agreements) for future usage; setup/tear down for trainings/events; submit

billing invoices for facility, equipment, and other material usage charges; runs multiple queries to compile

complex reports using multiple online training databases; imports and exports data, summarizes, and

prepares reports to CBIT clients and/or trainers; manages client training records, providing support in the

areas of: creating and managing ILT sessions, monitoring and reporting enrollment to training coordinators,

communicates ILT training logistics to training participants and their leaders, troubleshoots training/session

discrepancies; manages the functional mailbox associated with the development of web based training courses

for select CBIT clients; serves as a liaison between course owners/contacts and internal course developers;

manages data in an internal course tracking database; general office duties include generating the weekly

training schedule; generating letters, forms, reports; assisting with the registration function via telephone and/

or e-mail; following up with clients as needed; and other duties as asigned; and supports the department's

student success initiatives.

Diamond QA/Diamond Grader

Stuller Inc - Lafayette, LA - 2012 to 2013

Duties Included: Using a 10x loupe, scoop, tweezers, digital hand gauge, and overhead lamp to examine

diamonds from multiple diamond vendors to ensure clarity, color, cut, and carat weight.

Gemstone Order Processing Manager

Stuller Inc - Lafayette, LA - 2011 to 2012

Duties Included: Oversee the production of the diamond/gemstone order fulfillment department. Responsible

for payroll (Kronos), 5S audits, improvement plans, interviews, inventory and training of personnel. Maintain

department training and records through MS Excel spreadsheets, MS Outlook, MS PowerPoint and Oracle

Navigation. Manage check orders with special instructions, answer incoming calls on inbound ACD line, open/

close product safes, arm/unarm department. Explain department processes and procedures to team members.

Diamond/Gemstone Order Filler

Stuller Inc - Lafayette, LA - 2008 to 2011

Duties Included: Fill customer orders, Batches, and Have It Your Way jobs (HIYW) and manage the database

for new stock and restock.

West Technical Support

AT&T Mobility Inbound Call Center - Lafayette, LA - 2007 to 2008

Duties Included: Understand the needs of customer and team members. Assist customers with over the phone

troubleshooting steps with mobile devices, Wireless Air cards, new/used replacement devices, caller id names,

upgrades, and online support. Explain the repair process to customers in a non-technical manner.

Phone Banker

Lofton Staffing Services - Lafayette, LA - 2007 to 2007

Duties Included: Assisted parents and students with bus routes, stops, times, bus number, and the name and

contact information of the bus driver for the 2007 School year.

Summer Camp Counselor

Lafayette Consolidated Government - Lafayette, LA - 2006 to 2006

Duties Included: Chaperoned 11-12 year old boys, went on field trips, and participated in the End of Summer

Program.

EDUCATION

Diploma in Dean's List

Remington College - Lafayette Campus - Lafayette, LA

May 2009

Beau Chene High School - Arnaudville, LA

May 2003

McNeese State University - Lake Charles, LA

ADDITIONAL INFORMATION

SOFTWARE/COMPUTER SKILLS

• Microsoft Excel

• Microsoft Word

• Microsoft Outlook

• Microsoft Access

• Microsoft PowerPoint

• Oracle Navigation

• Copier Machine, Fax Machine, Multi-line phone

• 10-Key by Touch

Contact this candidate