Customer Service Manager

Joan G. Jenkins

**** ******** **.

Augusta Georgia 30906

***/***-****

AREAS OF STRENGTH

Hardworking Quick learner

Outgoing personality Detail oriented

Enthusiastic team player Enjoy new challenges

Strong interpersonal skills Flexible and Dependable

Excellent Customer Service Skills

SUMMARY OF SKILLS

Clerical: File maintenance, office automation, data entry, internet, and call center documentation, draft and/or composed confidential and time sensitive correspondence using Microsoft Word, Excel and PowerPoint. Compiled and prepared various reports for management. Greeted visitors and directed to proper locations. Maintained and ordered supplies. Maintained time log for submission. Documented and performed reviews. Answered incoming calls, created documents, typed correspondence. Created and maintained data base for department.

Organizational: Follow through on details, research

Communication: Professional telephone skills and resolution, call center, excellent customer service and team leadership

Finance: Teller, member service, made cash/check deposits and withdrawals, researched outage, balanced cash drawer, vault and ATM transactions. Processed/approved and/or denied loans, collateral and personal. Payment posting and research.

Personality: Friendly, quick learner, dependable and trustworthy

WORK EXPERIENCE

ACE Insurance Agency – Augusta Georgia 30906

Jan 2013 - Present

Receptionist

Greet customers, post payments, and quote insurance premiums. Answer insurance questions. Balance accounts daily.

RCT Federal Credit Union – Augusta Georgia 30901

2008 to 2011

Member Service Representative/Teller

Greeted members, promoted credit union services to members and potential members. Handled cash transactions, revised current policy manual. Maintained membership files. Documented member concerns and resolved. Processed EFT transactions. Assisted with automated posting daily batches for deposits and withdrawals. Instrumental in assisting with debit card conversion.

UNITED NEIGHBORHOOD FCU Augusta Georgia 30901

2006 to 2008

Office Manager

Managed day-to-day operations small church based credit union. I educated members and potential members on credit union membership and policies and procedures. Interviewed loan applicants, and approved or denied loans. Increased membership through membership drives. Created monthly reports to the board of directors that provided them with important decision-making tools. Handled accounts payables and receivables. Negotiated contracts with various vendors. Made weekly deposits and balanced accounts. Maintained confidential file of membership including loan documentation, acct balances, etc. Opened, sorted and routed incoming mail, answered correspondence, and prepared outgoing mail. Reviewed files, records, and other documents to obtain information to respond to requests

CSRA Federal Credit Union Augusta Georgia 30909

2000 to 2006

Branch Manager

Implemented adherence to policies and procedures to staff. Conducted performance reviews. Maintained and approved time log of employees. Created and produced monthly reports to Operations Manager. Worked on line with staff. Balanced and audited cash drawers. Opened accounts, researched inquiries, processed loans and applications for Visa charged cards and debit cards. I held weekly staff meetings addressing concerns among staff and members. Created and developed various reports for management.

AUGUSTA COCA-COLA BOTTLING CO. 1901 North Leg Rd. 1982 to 2000

Secretary – Sales Department/Operations Department.

Answered multiline telephones, recorded orders and dispatched to drivers. Scheduled appointments for fountain deliveries. Maintained time and absentee log of staff. Typed correspondence for staff. Completed various forms for other departments. Compiled information and composed various reports. Maintained database of fleet for the eastern region. Maintained schedule/calendar for sales manager.

Education

T.W. Josey High School

1972

Academic Diploma

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