Customer Service Information Systems

A MBER RUTHERFORD

**** ******** **., *** ******, N.M. 87124 505-***-**** ********@*****.***

O BJECTIVE

I am seeking a challenging, full-time position with an innovative company to apply my experience working with, and diversify

my knowledge of, complex information systems.

E DUCATION

M .S. IN INFORMATION S YSTEMS AND ASSURANC E FALL 2013 – FALL 2015

U NIVERSITY OF N EW MEXICO; CUMULATI VE GPA: 3.83

B .B.A. I N FINANCE (CONFERRE D) FALL 2011 – SPRING 2013

U NIVERSITY OF NEW ME XICO; FINAL CUMULATI VE GPA: 3.54

E XPERIENCE

F REELANCE ALBUQUERQUE, NM MAY 2015 – PRESENT

I T CONTRACTOR

Provide information systems and technology systems consultations

Develop current and future systems relative to customers’ needs and specifications

Implement knowledge of POS systems, database development and design, web interface systems, reporting

services, and forecasting based on historical data

S ANDIA NATIONAL LABO RATORIES ALBUQUERQUE, NM OCT 2014 – PRESENT

Y EAR - ROUND GRADUATE INTER N, COLLABORATIVE INF ORMATION ENVIRONMENT S

Design and develop information technology (IT) tools and applications to maximize efficiency in process

management and manipulations, database systems, web development, programming, and all areas of

information systems

Currently obtain a Secret clearanc e

S ANDIA NATIONAL LABO RATORIES ALBUQUERQUE, NM OCT 2014 – PRESENT

Y EAR - ROUND INTERN, BUSINE SS OPERATIONS

Implemented and designed tools for data organization, process management and manipulation, customer

relations, budget analysis, action plan development, and financial reporting

Provided internal information support to the business analysis team through the design, d evelopment, and

management of IT tools for budget analysis

E L PINTO RESTAURANT ALBUQUERQUE, NM MAY 2006 – AUG 2012

L EAD SERVER & BARTEN DER

Led a team of 30 servers in a fast-paced restaurant with a seating capacity of 1,200 customers

Implemented up-sells and gross revenue tasks while managing a bank of over $500 daily

Trained new hires and provided exceptional customer service in a demanding environment

K NOWLEDGE & S KILL

Programming Languages: Java, JavaScript, C/C ++, SQL, Visual Basic, Velocity, PHP

Software: SQL server, SharePoint, MS Office suite, Crystal Reports, Cascade Server, FileNet, and Oracle

Markup: XML, HTML

Other: Scrum and agile methodologies, software design documentation, software product lifecycle

A CTIVITIES & COMMUNI TY INVOLVEMENT

2014: Director of Media for UNM chapter of ALPFA

2013 – 2015: Contributing lesson designer and teacher for MANOS program via Sandia National Laboratories

2012 (published): Leader of Uniform Bank Performance Report (UBPR) at UNM

2009 – 2015: Fundraising team lead and runner for multiple 5k, 10k, and half marathons

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