Customer Service Engineer

JON CLAUDE de BÉARN **** Blue Creek Path, Loganville, GA

Cell 808-***-**** ***.*******@**.***

EXPERIENCE

SUMMARY OF

QUALIFICATIONS DEPARTMENT OF VETERAN AFFAIRS

National Service Desk for the National Cemetary Administration.

Security Clearances Aug 2014 - Present

Help Desk Tier 1: Operating System Engineer.

Public Trust GS12 Equivilant Contractor

Secret - Army Sponsored

Certified DEPARTMENT OF THE ARMY

CCNA

Security+ Network Node Operator for the Air Defense Systems.

June 2008 - June 2012

A+ Cisco Systems Administrator.

25F

Software Experience

Microsoft Office UNITED STATES ARMY RESERVES

Visual C++

HTML/PHP/SQL Communications Equipment Operator.

June 2014 - Present

VMWare Fusion (Mac) Satellite Engineer.

VMWare Workstation(Windows) 25N

VMWare Cloud

Apache Web (Linux & Windows)

Photoshop CC

DNS and Host Files

SKILLS

DHCP

Active Directory

Windows Server 2003, 2008, 2012

Additional Qualifications Under supervision in high volume workplaces, I have had administration privileges in

Windows Server with the DVA and medium to large local networks.

Attention to detail

Customer Service - Made changes and additions in the Active Directory

Oral communication - Configured Group Policies and Security Groups

- Created subnets and scopes in the DHCP and DNS server application.

Problem solver

- Novice Experienced in Microsoft Exchange Server application.

Exceptional work ethic

Windows Operating System

- Configured Outlook application by setting up PST and OST Files, encryption mail, adding

event calendars, and various troubleshooting outlook issues end user.

- Configured Lync with the Outlook/Exchange server with the assistance of other management for the

Education end user.

- Able to map network drives, share files, and create back ups.

- Familiar and able to set up RAID 0 through RAID 5 for parity recovery and other fault

tolerant programs.

Associates in Applied - Can install and network Printers, Scanners, and other IT peripheral devices.

Science, Information

Security Linux Operating System

Prince George - Created, install, and deploy a variety of different distributions of Linux.

Community College, - Created clusters for load balancing systems for optimal performance.

Lanham, MD - Created script files in the vi and nano text editors.

- Used Linux to create a Storage Area Network drive using minimal resources.

Continuing

Undergraduate Degree, Cisco Systems

Cyber Security and

Computer Science - Configured cisco switches and routers using all the different software available on the hardware

through the command line interface.

University of Maryland - Created Access Control List

University of College, - Configured static and dynamic IP address schemes for various ports.

Lanham, MD - Created VLANs for network isolation and management.

- Implement Secure Shell Logins while encrypting port security.

- Created routing tables and default gateways so they can converge with the other sub networks.

Security Implementations/Hardening

- Can use diverse security tools such as snort, wire shark, and other applications, which can log

network traffic.

- Configured Hardware and Software firewalls.

- Understand the principals and the difference of all major port numbers.

- Have implemented Security Policies for small-mid size companies as well as created proposals for

management.

Contact this candidate