Sales Accounts Receivable

Sophy Cheng

Accounts Receivable Credit & Collections Cash Applications Sales Operations

**********.**@*****.***

Professional Skills and Experience

10+ Years of experience in credit and collections in a high volume, high dollar corporate environment

with global coverage.

Credit:

• Establish policy, procedure and guidelines for credit review/approval of customers – 6 years

• Successful and clean audit (internal & external) completions for SOX - 8 years

• Collaborate with Deals Desk for unique deal structures for enterprise customers – 3 years

• Partner with Technical Team on process improvement for customer implementations – 3 years

• Validate and process customer refunds, i.e. credit letters and overpayments –6 years

• Review and approve sales concessions related to special payment and billing terms – 3 years

Collections:

• Establish new corporate collections policies and proceduresand constantly improve work flows

to achieve higher revenues– 11 years

• Consistently meet or beat quarterly collection targets – 11 years

• Customer negotiation of outstanding invoices including dispute resolution – 11 years

• Collaborate with customers and sales teams to identify process issues and recommend solutions

to decrease DSO (Day Sales Outstanding) and increase revenue – 11 years

• Collect an average of $25M on a quarterly basis – 8 years

Industry Knowledge:

•

• Forensic Accounting

Third-Party Debt Placement

•

• Dunn & Bradstreet Credit

Bankruptcy Procedures

•

• Credit Risk Monitor

Analytics

Computer Systems/Software Experience:

• •

Windows OS and Full Office Suite NetSuite

• •

SAP and SAP Cloud Ariba

• •

Oracle 11i BMI

Sophy Cheng, 408-***-**** Page 1

Work Experience

June, 2011 – March, 2015 SuccessFactors (an SAP Company) So. San Francisco, CA

Senior Credit Analyst Worldwide

Key responsibilities of reviewing/approving new customers, evaluate payment performance, and

provide risk analysis to regional CFOs. Provide assistance on corporate collections.

• Review contract terms and conditions for adherence to parent company (SAP) guidelines

• Resolve high level contract disputes working with finance and legal teams

• Recommending policy and terms of non-standard payments and billing exceptions

• Reviewing delinquent accounts and initiating suspension of customer accounts

• Monitoring all cash applications activities and ensure timely month end cash close; reviewing

and validating customer refund requests

• Reconcile accounts receivable general ledger accounts (clearing and un-deposited funds)

• Providing supporting SOX documents to both internal and external auditors.

• Performed testing on all Credit & Collections and Cash Applications cases during merged

company financial system migration (NetSuite to SAP Business ByDesign)

• Training and mentoring all new internal collections analysts as well as providing guidance and

supports to outsourced collections agency personnel

June, 2007– July 2010 Synaptics (via Contract with Dynamic Staffing) Santa Clara, CA

Accounts Receivable Analyst

Reporting to Director of Finance and managed full cycle of accounts receivable including posting of cash

and global credit/collections

• Created all credit and collections process for Finance including documentation of all procedures

• Prepared general ledger to sub-ledger reconciliations (accounts receivable, accrued liability,

prepaid and commissions accounts)

• Trained overseas personnel on corporate collections process and assisted in transition plan of

collections operations to Hong Kong.

• Prepared all necessary documentation for SOX audits for both internal and external auditors

August, 2000 – Sept, 2006 Applied Materials Santa Clara, CA

Business Process Analyst

Reporting to Director of Finance for North America and largely impacting high dollar collections for key

accounts

• Managed and resolved high dollar invoice disputes

• Achieved quarterly DSO targets with 99% collection efficiency and Day Sale Outstanding at 43

days for $20M.

• Reporting and consolidations for key accounts

FOREIGN LANGUAGE: Chinese (Read / Write / Speak / Type)

Sophy Cheng, 408-***-**** Page 2

Contact this candidate