Customer Service Manager

Tiana Richard

**** ******* *****

Huntington Beach CA, 92649

Mobile Phone: 714-***-****

Email: **********.*******@*****.***

Successful bi-lingual working professional, with an entrepreneurial spirit. Experienced in leading teams across various functions, with a proven track record in purchasing, inventory control, management, and knowledge of various software systems. Expert at customer relationship building along with employee dispute resolution.

Customer Service

Inventory Control

Fluency in Spanish

Purchasing

Direct management of staff

Knowledge of different software systems

Profit / Cost Improvement

Accounts Payable/Receivable

Accounting

PROFESSIONAL EXPERIENCE

McNib Corp. DBA McDonalds

Department Manager, Fountain Valley, CA 2012-

Reporting to General Manager, responsible for managing staff of 15 employees. Responsible for daily accounting, reporting, customer service, employee dispute resolution, and inventory control.

Responsible for implementing daily productivity flow goals. Responsibilities include comparing forecasted vs. actual performance metrics.

Responsible for daily accounting activities. Responsibilities include cash reconciliation, sales data input, and safe guarding of all excess moneys.

Responsible for monitoring inventory levels and reporting minimum and maximum levels to upper management.

Responsible for coordination of staff of 15 employees. Responsibilities include managing employee disputes, organizing staff levels throughout the shift, and resolving customer complaints.

Responsible for closing the store during night shifts. Major responsibilities include inputting safety performance, sales reconciliation, and accounting and employee performance.

Whole Foods Market

Assistant Manager Salt Lake City, UT 2008-2012

Reporting to the Store Manager led activities of 8 employees. Responsibilities included purchasing and receiving, inventory control, cash reconciliation, product knowledge, and scheduling.

Managed 8 employees throughout various shifts. Responsibilities included, scheduling, managing customer inquiries, and employee dispute resolution.

Responsible for purchasing and receiving inventory in the nutrition department of store. Responsibilities included purchase order issuance, material receipt, and inventory control. Also managed invoice audits and payments and credits to vendors.

Responsible for accounting activities including budget versus actual spend for nutrition category.

Worked with established bidding processes to select approved vendors for purchase of merchandise for various categories.

Self Employed

Pattern Maker & Designer, Various locations 2006-2010

As a motivated entrepreneur, marketed patterns and designs to numerous boutiques and wholesalers. Activities included marketing, sourcing material, and extensive networking.

Traveled to various states to participate in trade shows. Worked tirelessly to find new clients. Networked with businesses at trade shows to sell patterns.

Showed tenacity in sourcing of quality material for designs. Developed strong relationships with clients and vendors throughout the industry.

EDUCATION

Associates of Arts, Cranbrook, British Columbia, Canada 2002

COMMUNITY INVOLVEMENT

Active in local church and youth groups.

Volunteered at LA Mission.

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