Technical Support Active Directory

Rodney D. Clarke

Home Address: ***** ******* ***** ****

Lakeland, TN 38002

Cell Phone 901-***-****

Email ***********@*****.***

Objective

To become affiliated with a progressive organization that will allow me the opportunity to be highly productive, resourceful, and responsible.

Professional Skills

System and Database Administration:

Microsoft SCCM Server Windows 2008R2/2012R2 Server Active Directory DNS DHCP Microsoft Exchange Point to Point Protocol VMware Citrix

Professional Experience:

FedEx – December 2014 to Present

Technical Support Analyst

Provide third-level technical/desktop support in a remote user environment with strong networking knowledge

Investigate user problems, identifies their source, determines possible solutions and implements solutions

Talk representatives through items and issues at hand

Demonstrate excellent communication and writing skills

Create job aids and provide remote support using Remote Software to troubleshoot and resolve user issues.

Perform Command prompt, DOS commands, and writing batch files

Provide strong analytical and problem solving skills

Wright Medical Technology/MicroPort Orthopedics – June 2007 to October 2014

IT Specialist

Provided technical support for system implementations and network administration.

Recommended and developed plans for systems development and operations, hardware and software purchases, budget, and staffing.

Work with department staff to establish optimal solutions to computing or communications problems and performs the design of technical solutions.

Provided Technical support for the operation of computer systems, operating systems, hardware configurations and network connections.

Supervised technical staff and several focused work groups.

Administered Active Directory, Windows Server, File Permissions, TCP/IP Configuration/Management, Symantec, Cisco Router, Firewall, OSI, DHCP, SAN and Exchange administration.

Provided Strong detailed and broad knowledge of appropriate computer systems and techniques.

Strong analytical skills, particularly as involves department function, sequence of operations, and necessary outcomes.

Installed, configured, and maintained computers, file servers, devices, and systems; added or upgraded and configured disk drives, printers, and related equipment.

Provided Disaster Recovery planning/solutions

Recommended and developed plans for systems development and operations, hardware and software purchases, budget, and staffing

Provided written documentation/procedure manuals and managed the updates to these documents.

Performed analysis of new computer applications and recommend modifications to existing systems.

Responsible for in-house computer system/network including, deployment of applications and system maintenance.

Memphis City Schools – April 2000 to June 2007

Network Specialist

Managed Active Directory/MIIS projects related to technology pilots, conversions, and implementations.

Provided engineering design and technical support for MCS customers.

Provided network design and manage the implementation of Active Directory and Backup/Disaster Recovery projects. Analyze hardware performance and make recommendations for improvements.

Managed Backup/Disaster Recovery projects related to technology pilots, conversions, and implementations.

Responsible for the day-to-day operations of the Backup and Active Directory servers ensuring optimal performance.

Extensive experience with Active Directory 2003 Group Policy management, DNS, WINS, DHCP, Backup and Disaster recovery.

Provide 3rd level technical support for the network, including root cause analysis, permanent resolution planning and enhancements to the network.

Responsible for defining the operational requirements, documentation, designing and testing requirements for the network. Make recommendations for changes to the network environment to maintain adequate capacity, performance, and stability. Prepare documentation for all procedures for distribution to the Active Directory team.

Performed daily maintenance to assure peak performance, and install needed software applications.

Provided onsite network analysis, support and training to customers

Analyzed network characteristics and recommend new acquisitions, upgrades or replacement of the network components

Strong working knowledge of Project Management and team development.

CompuCom Systems, Inc. – January 1999 to April 2000

Network Administrator

Performed Exchange, Windows NT and Novell Administration tasks (LAN/WAN).

Job duties also included configuring Windows NT & Novell Servers,

anaged a team of ten Y2K System Engineers, creating mirror images for every end-user platform for testing purposes and evaluating over two hundred software packages to provide an error free Y2K compliant environment.

Performing daily maintenance to assure peak performance, and install needed software applications

xtensive knowledge of DNS, SNA, NetBIOS, IPX, Frame Relay, ISDN, Ethernet, Token Ring, TCP/IP Networking, Z.E.N Network, Arcserve, Subnet Masking, Cisco Router configuration, ATM, CAT5 wiring standards and fiber optic connectivity.

Provided onsite network analysis, support and training to customers

Memphis Managed Care Corporation, Inc. (TLC) – January 1998 to January 1999

Network Administrator

Primary responsibilities included design, installation, upgrade and backups

Developed the annual budget projections for Novell NetWare 4.x and Windows NT Servers.

Provided technical support, coordinated projects with vendors, and supervised activities of a staff of four Service Technicians/Systems Analysts

Performed daily maintenance to assure peak performance, and install needed software for developing web applications

Provided onsite network analysis, support and training to customers

Memphis Mental Health Institute (MMHI) – July 1997 to January 1998

Information Resource Support Specialist III

Primary responsibilities included onsite technical and supervisory support for the Local Area Network.

Implemented GroupWise e-mail system provided technical support and coordinated state projects with remote technical engineers. Maintained the Local Area Network, added new accounts, upgraded the software on the servers, performed preventive maintenance on all computers and printers.

Supervised a project team involved in the diagnosis and resolution of all computer related problems.

Performed daily maintenance on servers and workstations when updates/upgrades/changes were needed

Provide onsite network analysis, support and training to customers

IBM-Technology Service Solutions-October 1994 to July 1997

Technical Support Representative

Provided installation, maintenance and usage support via telephone for the IBM Personal Systems/2 Family products, Workstations and IBM Thinkpads.

Job duties also included providing communication and problem determination skills for the end user.

MCI Consumer Markets, Inc.-October 1992 to October 1994

LAN Administrator

Provided secondary support for DEC Alpha UNIX Systems as needed for account creation, password administration and tape backups.

Provided 24-hour technical support, coordinated projects with vendors and supervised technical staff activities.

Provided network management, technical assistance and performed hardware/software installation,

Provided computer training and problem resolution in a network of over 500 computers

Site Technician

Primary job duties included the installation of all software and preventive maintenance on all stand-alone computers and printers, cabling for all DEC terminals and DEC servers.

Provided documentation for network design and hardware configurations

Provided 24-hour technical support and analysis for computer related issues. Job duties also included support for the Unix systems as needed for account creation, password administration and tape backups.

Education

Associates Degree in Computer Engineering, State Technical Institute at Memphis

A+ Certified Service Technician

MCP

Network Plus

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