Customer Service Representative, Receptionist, Administrative Assistan
Resume:
RUBY L. KELLY
Orlando, Florida 32809
407-***-**** (home)
**********@*****.***
PROFESSIONAL OBJECTIVE
I am seeking the opportunity to work with an established Orlando Firm and become part of a dynamic team. I
seek to excel in meeting company goals and delivering outstanding performance. I am seeking a Career not
just a job.
SUMMARY OF QUALIFICATIONS
• Five years’ experience in managing confidential client files, conducting interviews, and fraud research.
• Adept in compiling and reporting/recording facts.
• Proven success in independently implementing and managing projects and exceeding all milestones and
deadlines.
• Ten years’ Hands-on skills in the full range of inter-office functions and activities.
• Superior typing and writing skills, and command of the English language.
• Active listener, able to improvise and adept at accepting change as needed.
• Great Customer Service Skills and Phone etiquette.
EDUCATION
Associate in Science in Paralegal Studies July 2012
Everest University Tampa, FL
3.92/4.0
Associate in Science in Social Sciences September 1978
Valencia Community College Orlando, FL
4.0/4.0
• Dean’s List & Presidential Honor List
EMPLOYMENT HISTORY
Customer Service Representative Mar. 2010 to July 2011
Satellites Unlimited, Inc. Millbrook, AL
• Administrative duties include: answering phone, generating company's correspondence, and
distributing mail.
• Payroll preparation for Satellite Office.
• Control of routing and records of daily routes.
• Compiling records of communication between office, technicians and clients.
• Status calls of up to 100 customers a day with account notation of job status, situational resolutions
of problem performance, technician performance and client satisfaction.
Legal Secretary (contract, part time) Jan. 2006 to June 2006
Law Offices of Jewett and Black Orlando, FL
• Secretarial duties included: greeting clients, phones and mail, correspondence, and calendaring.
• Scheduled appointments with clients for initial conferences, and maintained attorney and court
calendars.
• Collected funds due for retainers and bank deposits.
• Filed legal pleadings with the courts, and arranged depositions and mediations.
Social Worker/Eligibility Specialist (Non-Profit) Feb. 2001 to Jan. 2006
Family Guidance Center of Alabama (Child Care Management Program) Montgomery, AL
• Determined eligibility services based on client interviews and issued approval of services or denial
notices.
• Established and maintained e-filing systems.
• Accepted and recorded client payments due to the Fraud Department.
• Maintained files for caseload of 300 clients for Montgomery County.
• Collected and maintained confidential paperwork of client’s background history for case records.
• Accounts payable and receivable in collecting past due parental fees due to providers of child care.
• Researched and transcribed fraud cases on clients who abused program policy.
Assistant Office Manager Apr. 1996 to Nov. 2000
JZ&S Pool Company Orlando, FL
• Answered phone calls, created company correspondence, and job scheduling.
• Ordered supplies, managed records of inventory, job cost and profit margins.
• Maintained A/P & A/R data entry records for billing and for quarterly review by company owners.
• Performed background check screening and verified credentials for employment applications.
• Responsible for making Travel Arrangements and Itinerary.
SOFTWARE PROFICIENCIES
Microsoft Office Suite, XP Professional, Word 9, Word Perfect, QuickBooks, Outlook Mail, Calendaring, Data
Entry and Typing: 60+ WPM., Internet proficient and Multi-Line Phone Systems.
CERTIFICATIONS
Office Procedures and Computer Training June 1986
Boces II Adult Education Patchogue, NY
Microsoft Suites Update Package January 2001
Virtual Work Center Montgomery, AL
About Me:
I am a confident and reliable middle aged woman who takes pride in my accomplishments and work ethic. I
work well with others, can work independently and can prioritize workload as needed. Great people skills as I
don’t know a stranger once I’ve met them. I am an active listener, have good conflict resolution and
negotiation skills and enjoy building team spirit. I live on the SW side of Orlando, Florida and have reliable
transportation. I took some time away from the business world as my father suffered from dementia and
Alzheimer disease and I would not put him in a nursing home. My father has since passed away and I am ready
to reenter and establish my place in the workforce. In my spare time I enjoy reading, sports, church and
volunteer work at Nursing Homes. If my resume shows that I would meet the needs of your firm I would
certainly look forward to hearing from you in the near future. Thank you in advance for your time and
consideration.
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