Customer Service Human Resources
Resume:
CURRICULUM VITAE
Masooma Hyder
Keith Balsithy
Darulshifa
Hyderabad 500070
Email: **********@*****.***
Mobile: +91-970*******
Career Objective
Seeking, a challenging career in a progressive organization, which offers professional growth with the growth of organization that, will utilize my innovation, creativity and personal skills.
Work Experience
Worked as a US IT Recruiter (workfromhome/Telecommute/Remote job) for KBR Global IT solutions from 04-08-2014 till 30th April 2015
Worked as a Project Assistant for Indian Institute of Chemical Technology from April 2011 to Till date.
Implementation of ERP Application for upgrading E-Service Book.
Consolidates data from finance, HR, inventory departments in a systematic manner
Facilitates the coordination and communication between different departments
Updating E-Service Book of the employees.
Worked as a Customer Service professional for SITEL from March 2009 to Mar 2011.
Voice Customer Support.
Handling escalations.
Verifying and updating customer details.
Academic Profile
Master of Business Administration in Human Resources (Sikkim Manipal University).
Bachelor of sciences in Information Technology (Sikkim Manipal University).
Intermediate (Board of Intermediate Hyderabad)
S.S.C (State Board of Secondary Education, Hyderabad)
Personal Assessment
Sincere and open to challenging assignments
Confidence
High energy level
Good Communication skills
Capacity for hard work
Achivements
Won best CSP award
Personal Profile
Name : Masooma
Husband’s Name : Mir Faiyaz Ali Khan
Date of Birth : 05-December-1986
Nationality : Indian
Marital Status : Married
Languages Known : English, Hindi, Urdu and Telugu
(Masooma)
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