Customer Service Manager

CHRIS WADDELL

***** *** ******** ****, #** Houston, TX 77083 832-***-**** ************@*****.***

OBJECTIVE

To utilize my management skills in an effective and efficient interface manner. To insure ti bring out the very best in every employee, through producing valuable results and a positive working environment.

EMPLOYMENT HISTORY

Sr. Territory Attendant, Patient Support Services

1/8/2007 Present

Houston, TX

-Help develop and maintain new relationships with healthcare industry professionals in Long-Term Care, Home Care and Hospice, with primary focus on MD Anderson referrals and Preferred Care facilities.

-Maintain quality customer relationships with existing referrals within the healthcare industry while helping develop new business and generate sales.

-Responsible for the orientation of new clients or patients, which are home or facilities based. Schedule and make all deliveries.

-In charge of warehouse inventory with good working knowledge of industry products, including but not limited to Kangaroo E-Pumps, Compat Pumps, and Zvex Pumps.

Store Manager, Break Check

2005 2007

Houston, TX

-Managed day to day store operations which include daily financial transactions and dealing directly with customer needs to ensure exemplary customer service to meet or exceed store goals.

-Was responsible for staffing of store technicians and training of new employees.

-Managed store inventory and diagnosed and repaired break systems.

Area Manager, Tune Up Masters

2003 2004

Houston, TX

-Ensured profitable operations of stores within an area in accordance with Tune Up Masters’ policy and procedures, while providing quality work and customer satisfaction.

-Maintained communication and coordination of store goals and objectives and monitoring of store performance.

-Was responsible for the training and development of store managers and interface between store operations and corporate office department.

Regional Manager, Tune Up Masters

2000 2003

Houston, TX

-Oversaw store operations.

-Trained and coached Store Managers in the most efficient methods to operate stores motivate employees and promote teamwork to increase sales and profitability.

-Interfaced with all departments including Inventory, Human Resources, marketing, Accounting, Banking, customer Service, Payroll and Training to insure compliance with all policies and procedures while maintaining efficient store operations.

EDUCATION

1998 – 1999 Junior – University of Houston (Central)

1989 – 1990 Sophomore – Texas Southern University

1987 – 1988 Freshman – University of Texas @ Austin

1987 - Graduate – James Madison Sr. High School

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