Online Sales Manager

Highly accomplished, enterprising, visionary professional combining outstanding sales and marketing talents with high-caliber general management qualifications. Passionate about building productive relationships with clients in a B2B and B2C environment. Results-oriented, decisive leader with proven success in establishing a lasting presence in new markets, identifying growth opportunities and initiating strong business alliances. Driven to thrive in dynamically changing environments requiring focused decision making. Bilingual in English and Mandarin Chinese.

Online Sales Manager at CSC Distributors May 2007- December 2012

● Coordinated launch of online sales across the entire product line on popular auction sites, such as eBay

● Administered ad campaigns on Google Adwords and built custom advertisements that were visually appealing and evoked a streamlined brand

● Yielded measurable improvements in sales with the use of effective advertising

● Designed professional landing pages using HTML and Adobe Photoshop

● Analyzed the market, competitors and customers to identify key attributes and insights to improve market share

● Attained the largest market share for our products sold on eBay compared to other competitors after one year of sales and advertisement

● Gained "Powerseller" status for large volume of sales and "Top-Rated Seller" for maintaining consistently high-quality service. At the time, eBay stated that only the top 5% of sellers on eBay achieved both statuses.

CSR and Technical Support at SupaTech Inc. June 2008- December 2009

● Supported the sale of electronic consumer goods to major brands, such as Staples

● Advocated professional service for inbound calls and emails in a dynamic B2B and B2C environment

● Arbitrated returns and serviced defective/damaged goods

● Facilitated merge of our call center to Staples customer service center

CSR/Sales and Marketing Associate at CSC Distributors August 2006- October 2008

● Distributed various skincare products in a B2B environment while providing quality service to clients

● Implemented and designed various advertising campaigns to increase sales

● Orchestrated a complete redesign of product packaging to create a modern, sleek, uniform product line

● Formalized product descriptions and labelling to more effectively communicate the use and benefits of the associated product

● Collaborated with international manufacturers in Japan to manage lead times

● Implemented a complete overhaul of company website, including updated professional images using HTML and Photoshop

Office Assistant at GoNav Technologies June 2007- September 2009

● Facilitated streamlining warehouse to reconcile lead times above standard

● Coordinated receipt of inbound shipments, updated inventory and verified accuracy

● Tested, diagnosed and administered GPS system repairs

● Expedited packaging consumer goods for shipping and ensured that quality standards were exceeded

● Provided professional, friendly service for clients and partners for inbound calls.

● Developed a standard to improve the organization of paperwork

Education: California State University, Fullerton August 2012- May 2015

Degree: B.A. in Marketing and Information & Decision Sciences

●Dual Major: Information and Decision Sciences, Marketing

● 3.3 GPA

● Member of American Marketing Association (AMA)

● Marketing Honors: Mihaylo College of Business and Economics, 2014

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