KAREN CARTER-HARRIS

317-***-**** **** Telford Court, Indianapolis, IN 46254, acp62u@r.postjobfree.com

SUMMARY QUALIFICATIONS

A Masters degree in Business Administration with almost eight years in education and over ten years of progressive relevant experience as an Administrative Assistant. Also proficient and competent in office procedures which includes being professional, highly organized, detail-oriented, dedicated, committed with the ability to prioritize and handle multiple tasks to meet deadlines in a timely manner. In addition possess excellent interpersonal skills and the ability to provide excellent customer service for internal and external customers. Computer Skills: Word, Excel, PowerPoint, Access, Intranet, Internet, Oracle, PeopleSoft, SAP, IS3 and dictation.

WORK HISTORY

Apollo Group / University of Phoenix, Indianapolis, IN 2007 – 2015

Senior Enrollment Representative/Team Leader

Consistently met and/ or exceeded monthly set enrollment goals by recognizing and interpreting the student or customer needs. First Enrollment Rep promoted to Senior Enrollment Rep/Team Leader at the Indianapolis campus in 2008.

Developed and implemented short-term and long-term strategic plans to achieve desired student recruitment goals, consistent with the mission, vision and values of the University by doubling required enrollments from 4; to 8 – 26 monthly enrollments.

Ensured admissions objectives, goals, plans and actions produce the desired student recruitment results consistent with the strategic plan with eighty (80%) percent retention.

Developed and maintained business relationship with local community college that will result in lead generation and ensure leads are qualified for interested program of study by fifty percent (50%) increase.

Coordinated and attended Corporate/Community recruitment events that included Ivy Tech Community College.

Generated and analyzed reports for enrollments, retention and graduation ensuring student needs are being met.

Recruited, Advised, Qualified students on degree program for specific educational / career goals in a customer focus driven environment.

Coordinated and supported activities for student admissions and enrollment including placement testing, admissions, and enrollment.

DOW AGROSCIENCES, Indianapolis, IN 2000 – 2007

Administrative Assistant – Manufacturing / Supply Chain /Sales Market

Acted as a liaison and maintained open lines of communication among Global Leader, middle management, district managers and administrative staff.

Analyzed and tracked procurement, allocation and distribution cost analysis.

Coordinated and set up high-level conference calls, management meetings, special events and travel arrangements for management team.

Updated and maintained Global Leader and team members calendars, assisted with special projects including attended local/district meetings and trainings.

KAREN CARTER-HARRIS 2

317-***-**** 5336, acp62u@r.postjobfree.com

M-PLAN, INC., Indianapolis, IN 1994 – 2000

Administrative Associate – Provide Services / Network Planning and Development

Acted as a liaison and maintained open lines of communication among senior executives, board members, middle management and administrative staff.

Prepared contracts with company contract templates and reimbursement structure standards and proof edit ancillary, provider, network and pharmacy contracts.

Generated and analyzed monthly and quarterly budget reports for Network Providers.

Served as a member of the Employee Relations Team.

CERTIFICATIONS

The Exceptional Administrative Assistant

Advancement Promotion Program, University of Phoenix

Certified Enrollment Counselor Coach/Mentor, University of Phoenix

Leadership Development Program Training, University of Phoenix

EDUCATION

Masters of Business Administration, University of Phoenix, Indianapolis, IN

BS, Business Management, Indiana Wesleyan University, Marion, IN

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