Executive Administrative Assistant

Shirley D. Crawford

**** ******** ****. #**** – Jacksonville, FL 32221

****************@***.***

904-***-**** (home) – 980-***-**** (cell)

Summary: Over twenty-five years of management, supervisory and executive/administrative support

experience. Skill sets include correspondence and proposal writing; editing; presentations and

multimedia design and planning; design and planning of marketing materials, pre-qualifications and

corporate capabilities; media copy writing; special events/fundraising planning; coordination of

meetings; coordination of international and domestic travel; and all phases of personnel management

and supervision; strong communication, organizational and people skills; and a highly capable performer

in a multi-tasking environment.

Education: A.A., Business Administration, Trenholm State Technical College, Montgomery, AL

Diploma, Tuskegee Institute High School, Tuskegee, AL

Certifications: Certified Multimedia Specialist, Georgia Institute of Technology, Atlanta, GA

Training: Business Writing & Editing Skills; Management & Supervisory Skills; Writing Winning

Proposals; Business Development Manager/Coordinator Training; Desktop Publishing

by Design; Professional Development; Maximizing Your Potential; EEO Training for

Managers; Safety Training; and Total Quality Management (TQM) Training

Software: MS Word, MS Excel, MS PowerPoint, MS Outlook

Administrative/Executive Support Experience:

2002-2004 – Administrative Assistant; City of Charlotte Neighborhood Services – Charlotte, NC.

Provided administrative support to the Department Manager including development of presentations

and materials for City Council, City Manager, and Neighborhood Cabinet meetings; planned and

coordinated team meetings, retreats and travel for team members; developed and submitted monthly

status reports to the Division Executive; processed invoices and expense reports; writing responses to

confidential and general correspondence; setup and maintenance of departmental file system; special

events planning including the City of Charlotte’s Model Neighborhood Initiative, Annual Neighborhood

Symposium, Neighborhood Matching Grants Program, Neighborhood Capacity Building Workshops, and

the Mayor’s Youth Alliance Program.

1987-1991 – Executive Secretary; J.A. Jones Construction Services Company – Charlotte, NC. Provided

executive support to the President and Sr. Vice President of a multi-billion dollar construction and

environmental services company including writing responses to confidential and general

correspondence; development of presentations and materials; planning and setup of appointments,

meetings and telephone conferences; special events planning and coordination; coordination of

domestic and international travel; processing invoices, expense reports, and travel advances; and

development of annual budgets and tracking G&A costs. I was also a board member on the J.A. Jones

Group Recreation Board of Directors for a 4-year term providing oversight and support for all corporate

and fundraising events.

1985-1987 – Secretary, Heavy/Marine Division, J.A. Jones Construction Company – Charlotte, NC.

Provided administrative support to the Construction and Purchasing Managers, including writing

responses to confidential and general correspondence; planning and setup of appointments, meetings

and telephone conferences; coordination of domestic travel; processing subcontracts and purchase

orders; submittal of plans and specifications to subcontractors and vendors; and setup and tracking of

contract files.

1974-1984, Unit Secretary/Stenographer, VA Medical Center – Tuskegee, AL. Provided administrative

support to four psychiatrists as part of a multi-disciplinary treatment planning team providing in-take

Shirley D. Crawford (continued)

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and discharge planning and treatment for veterans housed on four psychiatric wards, including

attendance at all treatment planning meetings; recording treatment plans and filing treatment plans to

patient charts; and tracking and auditing of treatment plans to assure compliance with Joint Commission

on Accreditation of Hospitals (JCAH) standards.

Management/Supervisory Experience:

2006 – Present, Proposal Development/Marketing Consultant – Charlotte, NC. Provide proposal

development services to 8(a), SDVOSB, HUBZone and EDWOSB/WOSB certified small businesses in

response to DoD RFPs including proposal management, writing and editing, RFP review and analysis,

development of proposal outlines and compliance matrices, coordinating the development of data calls

and responses for team members, proposal review and graphic design services, printing, packaging and

delivery of proposals to federal customers. Work includes attending pre-proposal conferences and site

visits, facilitating partnering and partnering meetings, and assistance with SBA and VA certifications. In

addition, provide corporate branding and logo design; website planning, design and management;

development of marketing materials and capabilities statements.

2005 – 2006, Proposal Specialist; ZAPATAENGINEERING – Charlotte, NC. Responsible for development of

Standard Operating Procedures (SOPs) for all proposals, coaching team members in the proposal

process, and tracking/resolving logistical issues throughout the proposal process. Responsibilities

included formulating and executing proposal outlines and compliance matrices by analyzing the RFP, RFI

or RFQ; setting clear expectations of proposal objectives; reviewing and analyzing proposal data from

technical staff; facilitating all proposal team communications; providing writing and editing expertise to

develop accurate and technically sound responses to solicitation requirements; coordinating the

development of data calls and responses for team members; coordination with technical and production

staff to facilitate thorough and timely completion of proposal components; ensure all deadlines and

quality controls are met; ensure proper and timely delivery of proposals; participation in telephone

conferences with partners and subcontractors; participation in debriefings with customers and partners;

and analyzing any issues that occurred during the course of a project to develop lessons-learned for

continually improving the proposal process.

1997 – 2001, Business Development Manager; J.A. Jones Management Services – Charlotte, NC.

Responsible for editing of all proposals and related documentation to ensure compliance with customer

requirements (RFPs) for grammar and readability; writing responses and submittal of all pre -

qualifications/corporate capability statements and sources sought (RFQs/RFIs); writing assigned

proposal sections including resumes, project profiles, financial capability, subcontracting capability,

executive summaries, and management plans; management and oversight of the Proposal Production

Department; copy writing for trade magazines; participation in joint venture meetings and telephone

conferences with partners, subcontractors and vendors; participation in debriefings with customers and

partners; design and management of presentations and multimedia projects; design and management

of marketing materials; interviewing and hiring of personnel, personnel training and development,

oversight of departmental budget for production services and equipment. Travel for joint venture

meetings, proposals and trade shows, as required.

1994 – 1997, Business Development Coordinator; J.A. Jones Management Services – Charlotte, NC.

1991 – 1994, Proposal Coordinator; J.A. Jones Construction Services Company – Charlotte, NC.

Awards: Continuous Quality Improvement (CQI) Champion Award – J. A. Jones Group, Inc.

Outstanding Performance Award – VA Medical Center Tuskegee

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