Customer Service Assistant
Resume:
Helma A. Avila
*** ******** **., ******, ** *****
Cellular 951-***-**** - Phone 951-***-****
*********@*******.***
PREFERRED POSITIONS: Administrative - Office Assistant, Data Entry Processor, Clerk.
PROFESSIONAL SUMMARY
SKILLS
● MS Office and Outlook
● Record maintenance
● Multicultural interaction
● Office procedures
● Events coordination
● Confidentiality
● Data Entry
● Travel arrangements
● Supplies management
TECHNICAL EXPERTISE
MS Office: Word, Excel, Access and PowerPoint
Computer: Spreadsheets, word processing, database management, typing speed: 60 WPM
Office Equipment: Fax machines, photocopiers, scanners, and general office equipment.
WORK EXPERIENCE
FIRSTSERVICE RESIDENTIAL CALIFORNIA 04/2014 – 05/2015
Customer Service Assistant
Assist Office Staff with managing calendars; making meeting and event arrangements, distributing correspondence, and receiving visitors.
Assist new homeowners to fill out required forms, open files, and provide ID membership cards.
Respond to inquiries (i.e. violation notices received, incidents or violation reports, billing).
Manage reservations for the association’s Club-House and boat rentals.
Provide reception coverage as scheduled. File all correspondence.
US AGENCY FOR INTERNATIONAL DEVELOPMENT/COLOMBIA 09/2013 – 06/2014
Project and Administrative Assistant
Assist Senior Executive Director with the elaboration of critical documentation such as: bilateral agreements, letter of understandings, project contracts and quarterly and annual progress report cables. Responsibilities included making meeting and event arrangements, preparing non-routine correspondence, and arranging conference calls.
Assist in the development of Mission guidelines for program planning and implementation processes.
Develop a scope of work to promote public-private partnerships (PPPs) financed by USAID-Colombia, and lead the Contracting Technical Evaluation Team.
Created and migrated data to the Project Management System from several sources and records.
US AGENCY FOR INTERNATIONAL DEVELOPMENT/BOLIVIA 12/1994 – 08/2013
Bilingual Administrative and Project Communications Assistant
Assist Executive Office Director and Senior Executive Managers with the elaboration of critical documentation for Environmental Programs such as bilateral cooperative agreements, letter of understandings, project contracts and quarterly and annual progress report cables.
Responsibilities included screening calls; managing calendars; making travel, meeting and event arrangements, preparing correspondence, receiving visitors, and arranging conference calls. Administer petty cash according to established procedures.
Handle confidential and non-routine information and explain policies.
Deal with a diverse group of important external callers and visitors as well as internal contacts at all levels of the organization.
Enter data retrieved from documents, records and other documents to migrate information to the Project Management System.
Open and distribute incoming regular and electronic mail and other material and co-ordinate the flow of information internally and with other departments and organizations.
Set up and uphold manual and automated information filing systems. Back-up electronic files.
Maintain close coordination with Project Communication Officers to ensure that USAID rules and regulations were adequately met in the planning and implementation of their communications plans. Coordinate the organization of workshops, public events and field visits
for high-level US and Bolivian visitors.
Acts as Communications Assistant for special projects, which included: planning and coordinating multiple public field visits, public events, presentations for high-level US and Bolivian Government Representatives. Create brochures and disseminate information.
Awards:
2012 – Honor Award for outstanding performance under challenging circumstances.
2011 – Meritorious Honor Award for outstanding performance in transferring
US-financed good to the Government of Bolivia.
2010 – Meritorious Honor Award for outstanding performance in coordinating public events.
EDUCATION
Program Development Management (March 2012) 2-weeks workshop
International Resources Group (IRG)
La Paz, Bolivia
Supervisory Skills Training (Dec. 2002) 1-week workshop
USAID Washington
Washington, D.C.
Business Administration (3 years) (1996-1998)
Nuestra Sra. De La Paz University
La Paz, Bolivia
Clerical Business Skills (1989)
SER-Jobs for Progress
Orange, California
Computer Operations and Programming (1986)
University of Development and Programming Systems
Los Angeles, California
WORK REFERENCES
Name
Title
Company
Telephone
Peter R. Natiello
Mission Director
US Agency for International Development/Colombia
*********@*****.***
Hallie Kirkingburg
Property Manager
FirstService Residential
******.***********@*************.***
Liliana Ayalde
Ambassador
U.S. Embassy Brazil
*******@*****.***
Jeffrey Murdock
Senior Claims Specialist
First American Title Insurance Co.
********@*******.***
Contact this candidate