Enterprise Systems Analyst
Resume:
AARON ALLEN
NEENAH, WI 54956 *******@*******.***
OBJECTIVE
US Army trained leader, exceptional experience in diverse fields, specializing in IT Analysis. Seeking continued challenges and opportunity to utilize specialized expertise, and further my knowledge base and skill set.
SUMMARY OF QUALIFICATIONS
History of IT Analysis /Tech experience involving hardware, software, troubleshooting, upgrades, networking, server technologies, infrastructure, web-development etc. Training from Microsoft, Gateway, AT&T, University of Wisconsin, Skillsoft, MVA, and U.S. Army. Adept interpersonal, communications, presentation, and research skills.
TECHNICAL EXPERIENCE
Software: MS Software suites OS’s and Server technologies, Messaging and Mobile computing on Windows and Android OS’, Networking, Open Source OS’ and Software Suites, Web-development, CVOIP, IPTV, VMware, Exchange Server, Mac OS’, SAP, Citrix, CRM, Remedy, Heat, Enterprise Solutions, SCCM, Active Directory, Remote Administration, etc.
Hardware: All PC/Mac related hardware and peripherals. Server technologies, Networking infrastructure, System builds, installations, A+, Enterprise Infrastructure
Training and Certifications:
LVA tutor certified, Microsoft trainings/Certifications for software suites OS’ /technologies (Office, Windows XP to Windows 8, SCCM 2007-2012, Exchange Server 2010; MS Windows Server, VMware, SAP, NCRC Platinum level, Mensa Qualified, Currently pursuing multiple other IT field certifications and trainings.
RELATED EMPLOYMENT EXPERIENCE
Humana 2/15-4/15
Computer Operations Specialist
Analysis and troubleshooting of multiple govt and proprietary systems
First call resolution of end user help desk calls/email requests
Bemis Co Inc. 2/12-10/14
Off Hours Lead/IT Analyst III
Sole 2nd shift contact for after-hours support of 80+ facilities in 12 countries; supporting hardware/software/application support and helpdesk; Server technology/ Networking Infrastructure/ Citrix/ SAP/ Active Directory/ Various MS and proprietary software/hardware, and more, in an Enterprise environment
AT&T U-verse 2010-2011
Tier 2 Technician
Help Desk/Tech Support/IT/Networking support and installations for AT&T U-verse internet, CVOIP telephones and IPTV services.
Sales and upgrades of software suites and internet/TV/phone packages
GRAA Matters 1995-2011
Helpdesk Manager/Tech Manager
Tech support/Helpdesk/Installations/Upgrades/Software and Hardware troubleshooting/system builds and peripheral installation/upgrade/troubleshooting for commercial, industrial, and residential customers throughout Wisconsin, Michigan, Minnesota, South Dakota, and Illinois.
Installations, Maintenance and modifications of video game consoles such as WII, PlayStation 2-3, Xbox 360.
LAN setup and Maintenance for gaming and small business purposes.
Multiple contracted services for corporate and residential repair services (Chase bank, Charter Communications, etc)
After Hours Computer Repair 01/2010 - 2011
Infrastructure support, Tech support/Helpdesk services/Installations/Upgrades/Software and Hardware troubleshooting/system builds and peripheral installation/upgrade/troubleshooting for businesses and individuals throughout Oshkosh Area
Connectivity technical support
ADVOCAP. Inc. 2005-2006
Internship
Setup/Networking support for computer center in Berlin, WI. Desktop publishing for Oshkosh, WI location.
Taught web-development and basic computer skills to small business owners through Green Lake County. (Business development center in ADVOCAP Berlin)
Hardware and Software installations for Oshkosh, Berlin, WI locations while interning there.
Designed, Implemented, and trained others in a computer based mapping system for plotting geographical locations used in volunteer project mobilization.
EDUCATION
University of Wisconsin at Oshkosh: Major/Minor field of study Sociology/Computer Science
Massachusetts Institute of Technology: OCW Comp Sci
Training/Certifications: A+, Networking, Security, VMware, Exchange Server 2010, ITIL Foundations, SCCM
US Army: Leadership training, Medical training, Computer training
L.V.A./NWTC/FVTC: Genetics; Tutor Certifications in ABE, HSED, Success Skills, CGIP, Life Skills, Anger Management
Microsoft V.A.: Various trainings/certifications and continued education in software/OS’ via Microsoft.
EXTRACURRICULAR ACTIVITIES
Model United Nations, Rugby, Boxing, Student Activities Committee, “Bluecoats” Social Group.
US Army ROTC
Volunteer Food Director Oshkosh Half Marathon (multiple years)/ Volunteer tutor ABE/HSED Winnebago County
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