Service Customer
Resume:
Orneil Binghay Ybanez
Unit *A **** Gen Luna, Makati City
Metro Manila, Philippines 1205
Mobile No.: +639*********
Email Add: ***************@*****.***
Current Location:
Availability: I can start for work as soon as possible.
PERSONAL DATA
Age:
31
Date of Birth:
Aug 7, 1983
Gender:
Male
Civil Status:
Single
Height:
164 cm
Weight:
51 kg
Nationality:
Filipino
Religion:
Christianity - Catholic
Permanent Address:
PAC Rd., L. Aricheta St., Brgy. Ramon Magsaysay, Sindangan
Zamboanga del Norte, Philippines 7112
WORK EXPERIENCE
I have been working for 50.7 year(s).
1.
Position:
CSR
Duration:
September 2014 – February 18,2015
Company:
Startek
Company Industry:
Call Center / IT-Enabled Services / BPO
Location
Makati City
Department:
CBT- RSC
Job Description:
Attracts potential customers by answering product and
service questions; suggesting information about other products and
services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the
customer's complaint; determining the cause of the problem; selecting
and explaining the best solution to solve the problem; expediting
correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
2.
Position:
CSR
Duration:
Nov 2013 - Sep 2014 (0.8 yrs)
Company:
SPI Global Company
Company Industry:
Call Center / IT-Enabled Services / BPO
Location
Ortigas, Pasig City
Department:
Sun
Job Description:
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the
customer's complaint; determining the cause of the problem; selecting
and explaining the best solution to solve the problem; expediting
correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
3.
Position:
Consultant
Duration:
Sep 2012 - Jun 2013 (0.7 yrs)
Company:
Sutherland Global Services Inc. (Philippines)
Company Industry:
Call Center / IT-Enabled Services / BPO
Location
12th Flr. Philplans Corporate Center Triangle Drive Cor. 10th Ave. Fort Bonifacio,Taguig City
Department:
Back-Office Support
Job Description:
Currently giving non voice projects like Data Entry, OCR, Form filling, HTML Tagging, Data Typing, Email Sending, Advertisement Viewing & captcha entry work.
4.
Position:
Senior Service Partner
Duration:
Jan 2011 - Aug 2012 (1.6 yrs)
Company:
RCC Coffee & Chocolate Company
Company Industry:
Food & Beverage / Catering / Restaurant
Location
7224 Malugay St., Bel-Air Village, Makati City
Department:
Job Description:
Inform the best selling menu to customers; take down orders and serve the food exactly as requested. Record the prices that the guest’s ordered in the guest check and courteously handle the bill to the customers.
5.
Position:
Salesman
Duration:
Nov 2009 - Jan 2011 (1.2 yrs)
Company:
The Astra Group(Extreme Magic Sing)
Company Industry:
Electronics & Semiconductors
Location
Annapolis Street,Green Hills,San Juan City
Department:
Appliance Dept.
Job Description:
Handling Customer Service, Inventory, Purchasing Orders, Responsible to reach target Quota
6.
Position:
Service Partner
Duration:
Jul 2008 - Sep 2009 (1.2 yrs)
Company:
Rocci Coffee Company Inc.
Company Industry:
Food & Beverage / Catering / Restaurant
Location
Malugay Street.,Brgy. Bel-Air,Makati City
Department:
Job Description:
Responsible in updating Daily/Monthly Sales Target, Handling All Customers/Client calls, Responsible in Store operations management from Inventory update down to teamleading concerns, has been engaged also in food service marketing e.g outsourcing, provides a meeting for a possible clients, involved in different kind of events in food service.
7.
Position:
Production Crew
Duration:
Jan 2004 - Jun 2004 (0.4 yrs)
Company:
Hizon Laboratories Inc.
Company Industry:
Pharmaceutical
Location
Sumulong Hi-way,Antipolo City
Department:
Finishing Dept.
Job Description:
Packing, Labeling Vials
EDUCATION
Highest Education
Education Level:
College Level (Undergraduate)
Education Field:
Computer Science/Information technology
Course:
B.S Computer Science
School/University:
Institute Creative of Computer Technology (ICCT)
Location:
Cainta Branch(Main)
Date:
Jun 2001 - Jan 2003
TRAININGS/SEMINARS
Date
Topic/Course Title
May 6, 2013- May 30, 2013
FCCCA
Alma Canlas
AMA CC
Oct 2010- Oct 2010
Team Leadership
The Astra Group Company
Regalla Tower
Feb 9, 2004- Feb 11, 2004
Basic Current Good Manufacturing Practice
Hizon Laboratories Inc.
Hizon Audio Visual Room
REFERENCES
Lyrissa Joloc
Team Leader
Convergys
Marvin Enderez
Communication Arts Teacher
Colegio de san Agustin
Ronnel Cerezo
Store Manger
Ace Hardware
Contact this candidate