Customer Service Representative

Michael Bergin

*** ************ **** 214-***-****

Aurora, IL 60502 *************@*****.***

OBJECTIVE:

To obtain a position in the trucking industry, that will allow for career advancement.

EMPLOYMENT:

Reel Group, Houston, TX

Rope Access Technician August 2014-Present

Surveyed offshore oilrigs for structural integrity. Reviewed lifting gear tools, derricks, drilling equipment, and main lifting cranes.

Analyzed any equipment or engineering structures with the use of Non Destructive Testing equipment.

Administered detailed reports to clients on each individual test.

Setup detailed rope access equipment for various inspections and maintenance.

Eby-Brown, Montgomery, IL

Truck Driver August 2013- July 2014

Delivered company product to clients through a coordinated time frame.

Addressed any problems clients had, organized all returns, managed invoices and reported to management when needed.

Performed pre-trip, post-trip, safety checks on load bars, straps, personal equipment, truck and trailer.

New York Life, Dallas, TX

Sales Agent April 2012-May 2013

Developed daily cold call and prospect lists.

Conducted business walk-ins and presented company information.

Analyzed client’s financial situation and diagnosed their previous planning history.

Presented an in-depth report of client’s current and future livelihood.

Assisted in recruiting potential employees and counseled incoming agents.

Equivalent Data, Dallas, TX

Customer Service Representative January 2010-April 2012

Prospected and met with new clients, trained customers on how to use company software.

Counseled lawyers and paralegals with programming difficulties on critical projects, maintained the shipping integrity of confidential law firm files and software.

Organized and assembled case files and electric discovery for in house electric staff.

US Underwater Services, Burleson, TX

Commercial Diver January 2007-January 2008

Coordinated all communication between the divers and the dive command post, maintained all dive equipment including welding machines, grit pots and hydraulic pumps.

Performed dives for welding, salvage, inspections, grit blasting, Hazmat and cleaning of water tanks and offshore oilrigs.

EDUCATION:

College of DuPage, Addison, IL July 2013

Truck Driving Diploma

Marshall University, Huntington, WV May 2009

Bachelor of Arts Degree

Divers Institute of Technology, Seattle, WA December 2006

Diving Diploma

Northern Michigan University, Marquette, MI May 2006

Associates Degree

Certificate

SERVICE ACTIVITIES:

Volunteer Firefighter, South Wales, NY August 1999-May 2001

ENDORSEMENTS:

Tanker

Double & Triple Trailer

TWIC

H2S Alive

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