Customer Service, Management

Steven L Robideau

**** **** ** **, *** K* • Kentwood, MI 49508 • 231-***-**** • ***********@*****.***

Objective Team-oriented worker who works well in a collaborative enviornment, yet

thrives on personal sales acheivments. Quick and effective at decision making,

while maintaining excellent customer service throughout the tasks given at any

time of the working process. Expert retail sales proffessional offering expereince

in retail customer service and retail management.

Work Experience 03/2014 - 11/2014 Trade Home Shoes, Traverse City, MI

Assistant Manager

Stocked and replenished merchandise according to store merchandising

layouts.

Operated a cash register for cash, check and credit transactions.

Priced merchandise, stocked shelves and took inventory of supplies.

Educated customers about the brand to incite excitement about the company's

mission and values.

Mentored new sales associates to contribute to the stores positive culture.

Answered customer telephone calls promptly and in an appropriate manner.

04/2013 - 02/2015 TC Public Service Garage, Traverse City, MI

Front Desk/Maintenance

Strategically scheduled team members to maintain optimal staffing levels at

all times.

Answered customer phone calls

Scheduled customers to bring in and drop off cars for servicing.

Performed oil changes for clients.

Operated a cash register for cash, check and credit card transactions.

Education 2010 - 2014 Traverse City West Senior High School, Traverse City, MI

High School Diploma

Head of the Applied Visual Art club

Emphasis and focus on Math and Science

Team Captain of High School Basketball Team

Advanced student/Class assistant for High School Computer Art Class.

Skills Customer-oriented

POS system knowledge

Stocking

Active listening skills

Consistently meets sales goals

Computer literate

Motivated team player

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