Engineer Technical Support

CAREER OBJECTIVE

To obtain a challenging and rewarding position in IT-Networking / Business Analyst / System-Desktop administration/ IT support with an organization which recognizes my true potential and provides me sufficient avenues for professional growth through nurturing my technical skills and competencies

TECHNICAL SKILLS

NETWORKING

Network processing, centralized and distributive network connection

Installing, configuring and administering network technologies

Ample Knowledge in Windows 98 \ Me \ XP \ 2000, 2003, 2008, 2012 Server \ Linux Server

Active directory management, NTFS security, disk quota management.

Good understanding of OSI Model, TCP/IP protocol suite ( IP, ARP, ICMP, TCP, UDP, RARP, FTP, TFTP )

Well understanding of Bridging and switching concepts and LAN technologies

IP addressing and sub-netting, Routing concepts.

Switches/Router : Basic Configuration & Monitoring, Port forwarding

Back-up and restore of all critical resources including router & switches IOS, Outlook, DHCP, DNS

Functioning Knowledge of wan solution, protocol HDLC, PPP

Working Knowledge of DHCP Server, DNS Server, Proxy Server on Windows

Security administration port security on switch and IP security on Router via Access list

Undertaking data network fault investigation in LAN / WAN environments and also ensure network connectivity

HARDWARE

Computer assembling and maintenance

Troubleshooting hardware and software problems

Installing and configuring the peripherals, components and drivers.

Installing Software and application to user standards

PROFESSIONAL WORK HISTORY

Junior Engineer

HCL Technologies Chennai, India Feb 2014 to Feb 2015

Worked as junior engineer for British Telecom project (UK)

Performed all essential operations for telecommunication such as fibre optic cable, copper cable configuration, ADSL filter checking, troubleshooting speed test analysis from exchange to premises

Support server changes for email changeover from yahoo server to BT mail server, also help fixing email client server in all supported devises

Rapidly establishing a good working relationship with customers and other professionals

Client Consultant

Interlink Consultancy Chennai, India Jan 2012 to Dec 2013

Conducted client application information and submitted to numerous potential lenders. Conduced telephone and client interviews and gathered info

Maintain data base, worksheets of candidates according to their profile ( MS Office, MS PowerPoint, MS Excel, MS Word )

Interacted with clients and respective agencies to create and achieve business objectives

Built new business from analysis and insights from customer metrics

Built and maintained solid networks of referral sources through regular meetings with realtors

Technical Support Engineer

CSS Corp Chennai, India Jan2011 to Nov2011

Worked as a Technical Support Engineer for Belkin.

Solved the issues raised on networking products which involves in configuring and troubleshooting routers, adapters and switches such as Netgear, Cisco, Juniper, Motorola, Linksys

Assisted in Router Management. Port Forwarding, assign Static IP /Dynamic IP, Wireless Configuration 802.11a/b/g/n., Wireless Bandwidth, wireless channel

Have solved the network related issues which affects the product from reaching the internet.

Managed open tickets and provided best available solutions

AWARDS AND ACHIEVEMENT

Outstanding Star Performer HCL Technologies, India 2014-2015

Twin Star Performer HCL Technologies, India 2014-2015

EDUCATIONAL QUALIFICATION

Bachelor of Information Technology Engineering (B.Tech) India 2011

PROJECT DONE

Project Name: Vehicle Tracking in GPS and GSM

Application: Embedded System (C Language

PROJECT DESCRIPTION:

Tracking the theft vehicle with help of GPS and GSM with alarm security type which in turns alert using a mobile message system

Reference available upon request

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