Customer Service Manager

George Simikowski

Chicago, IL

**********@*****.*** - 773-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Warehouse Associate

Heritage Wine Cellars - Niles, IL - February 2010 to August 2014

Responsibilities

In charge of off-site shipping, receiving facility. Unload international containers and domestic truckloads of

wine products, utilizing forklift and related equipment

ie: clamper and slipsheet attachments.

Inventory control for off-site facility.

Accomplishments

My experience enabled goods to be shipped and received accurately, reducing time needed for goods to be

entered into inventory system, and reduced damaged goods upon receiving. Took control of equipment and

building maintenance.

Informed Brand Managers of all activity related to their individual products.

Skills Used

Proper use of equipment utilizing 40 years of experience in freight movement.

Export / Import Coordinator

Clutch Global Logistics - Northlake, IL - January 2008 to May 2009

Responsibilities

Manage all day to day Air Export duties, control Gateway operations. Preparation of airway bills and related

documentation.

Negotiate rates with airlines, trucking and related service providers for economical movement of consignments.

Quote rates with customers and overseas agents.

Accomplishments

Tracking and reporting freight movements to customers and agents allowed for timely billing and deliveries

according to individual profiles.

Skills Used

Experience in negotiating rates between customers and related agents.

Friendly correspondence assured good relations for continued business.

Air Export Manager

Baltrans Logistics - Wood Dale, IL - September 2006 to January 2008

Responsibilities

Implement and train employees in proper export procedures, including TSA directives.

Coordination of consolidations, scheduling of deliveries and product pickups. Negotiate rates with airlines, local

carriers and line haul agents. Maintain and update customer profiles. Settlement of profit split with overseas

agents.

Accomplishments

Ensured timely movement of freight consolidations resulting in greater branch profits.

Skills Used

Constant customer service and communication with all interested parties resulted in new business

opportunities.

Air Export Coordinator

Clutch Cargo International - Northlake, IL - March 2003 to September 2006

Responsibilities

Quote air freight rates to customers and international agents. Coordinate all air export freight movements.

Ensure documentation is accurately processed and distributed to airlines. Maintain successful relations with

suppliers, airlines, and trucking companies. Bill files according to customer profiles.

Accomplishments

Created and maintained customer and agent profiles for maximum profit range.

Skills Used

Communication and honest disclosure of all facets of freight movement.

Air Export Agent

Jas Forwarding USA - Elk Grove Village, IL - March 2001 to March 2003

Responsibilities

Customer service, laison with airline representatives. Preparation of air waybills, and related documentation.

Controlled gateway operations, communicated with international agents in regards to routed business.

Organized and maintained customer profiles.

Accomplishments

Timely billing according to customer / agent profiles created better working relations within branch operations.

Skills Used

Constant communication and mutual respect for parties involved.

Warehouse Manager / Export Agent

Kuehne & Nagel, Inc - Bensenville, IL - April 1997 to March 2001

Responsibilities

Manage day to day warehouse operations.

Supervise staff of seventeen, for 2 shift operation. Controlled inventory flow of 2 million + pounds of freight per

week. Direct all international Air and Ocean import / export shipping and receiving functions. Oversee quality

assurance compliance. Maintain warehouse equipment. Air Export agent for "Key account" (Motorola)

Accomplishments

Introduced time clock for tracking employee attendance. In charge of moving company from one facility to new

address. More accountability within warehouse group.

Skills Used

Communication between departments allowed for better handling and movement of freight. Scheduling of

personnel allowed for better time sensitive operations.

EDUCATION

Biology, English Literature

Harper College - Palatine, IL

1993 to 1995

ADDITIONAL INFORMATION

My job at Heritage Wine Cellars was terminated due to 2 work related back injuries, resulting in spinal fusion

surgery in August of 2014.

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