Jean Wise

*** ******* *** ***. *

Hayward, CA. **542

510-***-****

acp5s9@r.postjobfree.com

Objectives: My goal is to find a career within a company that involves research, and investigations. I enjoy the challenge of investigations, researching and problem solving.

SKILLS

MS Word, Excel, Actimize, Typing 45wpm, Ten-key by touch, LexisNexis

Fraud Compliance Analyst- Google/Akorbi

November 8th 2014 to May 8th 2015

Monitored accounts and transactions to identify fraudulent or suspicious activity.

Investigated, escalated red flag alerts for possible BSA/AML/OFAC compliance violations.

Conducted due diligence reviews on (OFAC) sanctions alerts, escalating accounts for holds and closures.

Researched accounts for TOS violations (terms of service ) against retail products.

Successfully reviewed and closed 10 to 25 cases daily to help back load project of over 4,500.00 cases.

Prepared clear and concise reports for SAR filing with Fincen, and law enforcement requests.

Fraud Analyst- Bank of America/Crescent Solutions

May 15th 2010 to February 21, 2014

Researched and investigated numerous Financial Elder Abuse cases for possible fraud.

Collected and evaluated information to create accurate reports to various departments and agencies, such as Law enforcement, Ombudsman and Protective Services.

Reviewed suspicious transactions and activity for possible scams and fraud.

Made recommendations for closures and seizures of compromised accounts..

Prepared and created clear and accurate reports for SAR filing with FINCEN.

Fraud Analyst -Wells Fargo Bank -Aerotek

May 12th 2008 to March 2010

Researched and resolved multiple adjustment requests from various financial institutions.

Investigated online and ACH fraudulent transactions, made necessary reimbursements and corrections.

Made all appropriate chargeback and interest adjustments, closing an average of 60 to 70 claims daily.

Educated fraud victims with information to avoid fraud exposure and identity theft.

Provided outstanding customer service for incoming calls and inquiries regarding claims.

BSA/AML Investigator - Union Bank of California - Financial Investigation Unit

April 2003 to February 2007

Compiled all investigated information and reports to produce SARS (suspicious activity reports) meeting all requirements for filing to FINCEN.

Responded to request and subpoenas from Law enforcement, IRS and investigators, providing detailed and accurate information.

Reviewed OFAC reports for possible hits and matches. Submitted requests for hold and freezes of suspected violator’s accounts.

Researched, reviewed and corrected CTRS (currency transactions reports) making sure all requirements were completed before filing.

Successfully research, updated and verified KYC information for over 300 accounts within 60 days to meet BSA requirements. Conducted due diligence on all new accounts.

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EDUCATION: College of Alameda - Associate of Arts Degree

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