Customer service
Resume:
Jinal Shah
Slave lake, AB T0G2A3.
Telephone No: 587-***-****
Email id: *********@****.**
Skills and Knowledge
Excellent interpersonal and communication skills with good ability to understand the requirements of the customer and provide appropriate counsel
Experienced in dealing with all kinds of the customers
Able to identify the right candidate for the right position while interviewing them
Fine time management and team management skills
QUALIFICATIONS
Outstanding communication, presentation, and sales skills
Strong ability in personnel interviewing, training, and motivating Skilled in organization and office procedures
Ability to achieve immediate and long-term goals and meet operational deadlines
EXPERIENCE
Client Manager 08/2013 to 05/2015
Trux Solutions Calgary, Alberta
Promoted client retention through high quality service and follow through.
Interact with existing clients and internal contacts as scheduled.
Develop and execute best practice in business development and client management systems.
Develop close relations with clients’ HR teams, senior managers and other key stakeholders.
Obtain and revise account information and complete activities as required.
Execute and perform activities on new client implementations.
Collaborate with finance and sales to ensure contract execution and renewal adjustments.
Monitored accounts on a weekly, monthly, quarterly and annual basis.
Assisted in the managing of the company database and verified, edited and modified members' information.
Manager 06/2012 to 07/2013
Coffee Times Toronto, Ontario.
Directed and supervised employees engaged in sales, Inventory- taking and reconciling cash receipts.
Determined staff promotions and demotions, and terminated employees when necessary.
Scheduled and directed supervisors in daily work assignments to maximized productivity.
Delivered excellent customer service by greeting and assisting each costumer.
Completed weekly schedules according to payroll policies.
Accounting Inter 06/2007 to 04/2010
R.K Modi & Co (CA Firm) Vadodara, India.
Planned and executed operational audits of various business areas using risk-based audit methodology.
Examined financial records and transactions.
Managed accounting operations, accounting close, account reporting and reconciliations.
Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.
Systematically prepared documents and assembled financial statements for independent auditors.
EDUCATION
Business Administration-Accounting 2013 Advance Diploma Centennial College Toronto, Ontario, Canada
Financial Services Fundamentals 2012
Diploma
Centennial College
Toronto, Ontario, Canada
Bachelor of Commerce 2009
M.S University of Baroda.
Vadodara, India
References available upon request
Contact this candidate